Tasting Room Attendant

The Press Club Grill; Town and Country (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

50% Dining Discount

Medical Insurance

401(k) Plan

Flexible Schedules

Paid Time Off

Employee Assistance Program

Job summary

Cooper’s Hawk is seeking a Tasting Room Attendant in Missouri to deliver exceptional guest service and educate guests on the Wine Club. You will maintain product knowledge, assist with tastings, and help drive membership while supporting team members in a fast-paced setting.

We look for hospitality-minded individuals who can multi-task, stand for long periods, and lift up to 40 pounds. Training on wine education and events is provided to grow within the brand.

Qualifications

• Must represent Cooper’s Hawk values.
• Must be at least 21 years of age.
• Experience in a casual or upscale dining environment or retail sales preferred.
• Experience in a wine environment or equivalent preferred.
• Hospitality-focused with a passion for guest service, food and wine.
• Thrives in a team-based environment.
• Comfortable educating guests on the Wine Club and inviting them to join.
• Experience using Micros or similar POS systems.
• Clear verbal and written communication with guests, managers and team members.
• Ability to multi-task and work calmly under pressure in a fast-paced environment.
• Ability to stand/walk up to 10 hours; lift up to 40 pounds; mobility for 6 hours.

Responsibilities

• Greet guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities.
• Maintain full knowledge of Cooper’s Hawk offerings, Wines of the Month and events.
• Proactively build relationships with guests to create a memorable experience.
• Educate guests on the Wine Club and invite participation to grow membership.
• Understand tasting room functions and products, including costs and featured wines.
• Be aware of Host and Service Assistant roles and support as needed.
• Serve alcoholic beverages per company standards and guidelines.
• Assist with transport of carryout and curbside orders to guests.
• Identify sales opportunities for products in the tasting room.
• Stock wine and retail merchandise; display per standards.
• Maintain a safe, sanitary, organized, stocked work area; complete side work during quiet times.
• Handle cash and use MICROS according to standards.
• Follow SOPs for opening, mid-shift, and closing preparations.
• Perform other duties as assigned.

Skills

Guest service

Team player

POS systems (MICROS)

Wine knowledge

Communication

Tools

MICROS POS

Job description

The Cooper’s Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality. They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events
• Proactively build relationships with Guests and create a memorable experience
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
• Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting.
• Maintain an awareness of the Host and Service Assistant positions and support when needed
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Assist with the transport of Carryout and Curbside Delivery orders to our Guests
• Actively seek out and recognize opportunities to sell products sold in the Tasting Room.
• Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards.
• Maintain a safe, sanitary, organized, and stocked work area
• Complete necessary side work during non-busy hours
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• Experience in a casual dining or upscale dining environment or retail sales preferred
• Experience in a wine environment or equivalent preferred
• A hospitality-focused individual with a passion for guest service, food and wine
• An individual who thrives in a team-based environment
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
• Experience using Micros or similar POS systems
• Ability to communicate clearly with Guests, Managers and Team Members
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to exert fast-paced mobility up to 6 hours in length
• Must be able to read, write and understand English
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.