Service Assistant

The Press Club Grill; Springfield (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for

Medical, Prescription, Dental, Vision

401(k) Company Matching

Flexible Savings Accounts

Pay Access before Pay Day

Flexible Schedules

Paid Time Off

Employee Assistance Program

Job summary

Cooper’s Hawk is seeking a Service Assistant to help create a memorable dining experience for guests. You’ll stage the dining area, greet guests warmly, and coordinate with other teams to ensure service runs smoothly.

Responsibilities include delivering food, answering questions about the menu and wine, maintaining a clean and stocked workspace, and supporting colleagues during peak hours. A passion for hospitality and teamwork is essential.

Qualifications

• Must be at least 18 years of age.
• Read, write and understand English.
• Flexible shifts, including weekends and some holidays.
• Able to lift up to 40 lbs and stand up to 10 hours.
• Thrives in a team-based environment and delivers guest-focused service.

Responsibilities

• Greet guests with hospitality and friendliness
• Coordinate with all departments to ensure a memorable guest experience
• Adhere to service standards and food handling procedures
• Deliver food orders to tables and for carry-out orders
• Engage with guests about food, wine, and facilities
• Maintain knowledge of the menu
• Keep dishes stocked and silverware ready
• Maintain a safe, clean, organized work area
• Communicate clearly with guests, managers and team members
• Follow checklists and SOPs for opening, mid-shift and closing

Skills

Guest service

Teamwork

Communication

Hospitality mindset

Job description

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper’s Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual who thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Must be able to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.