Tasting Room Attendant

The Press Club Grill; Springfield (IL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Dining discounts

Medical insurance

401(k) plan

Flexible schedules

Paid time off

Wine education

Career growth

Job summary

Cooper’s Hawk is seeking a Tasting Room Attendant who excels in guest service in a wine-forward setting. You will educate guests about wines, the Wine Club, and our monthly offerings while delivering a memorable dining experience.

Role requires a hospitality mindset, ability to work in a fast-paced team, and knowledge of wines and tasting procedures. Hiring is on-site at our Springfield location with flexible shifts and benefits.

Qualifications

• Must be at least 21 years old.
• Experience in casual or upscale dining or retail sales preferred.
• Experience in a wine environment or equivalent preferred.
• Hospitality-focused with a passion for guest service, food and wine.
• Thrives in a team-based environment.
• Comfort educating guests on the Wine Club and inviting them to join.

Responsibilities

• Greet guests with hospitality and answer questions about food, wine, Wine Club, and facilities.
• Maintain knowledge of Cooper’s Hawk food, wines, and Wines of the Month.
• Build relationships with guests to create a memorable experience.
• Educate guests on the Wine Club offerings and rewards; invite them to join to expand membership.
• Know Tasting Room functions and retail products, including tastings and costs.
• Support Host and Service Assistant roles when needed.
• Serve alcoholic beverages per company standards and legal guidelines.
• Assist with transporting Carryout and Curbside orders to guests.
• Seek opportunities to upsell products in the Tasting Room.
• Stock wine and retail merchandise; display per standards.
• Maintain a safe, sanitary, organized, stocked work area.
• Complete side work during non-busy hours.
• Handle cash and MICROS per standards.
• Follow SOPs for opening, mid-shift, and closing.

Skills

Guest service

Teamwork

Communication

Multi-tasking

Customer education

POS systems

Tools

MICROS

Job description

The Cooper’s Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality. They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events
• Proactively build relationships with Guests and create a memorable experience
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
• Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting.
• Maintain an awareness of the Host and Service Assistant positions and support when needed
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Assist with the transport of Carryout and Curbside Delivery orders to our Guests
• Actively seek out and recognize opportunities to sell products sold in the Tasting Room.
• Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards.
• Maintain a safe, sanitary, organized, and stocked work area
• Complete necessary side work during non-busy hours
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• Experience in a casual dining or upscale dining environment or retail sales preferred
• Experience in a wine environment or equivalent preferred
• A hospitality-focused individual with a passion for guest service, food and wine
• An individual who thrives in a team-based environment
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
• Experience using Micros or similar POS systems
• Ability to communicate clearly with Guests, Managers and Team Members
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to exert fast-paced mobility up to 6 hours in length
• Must be able to read, write and understand English
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.