Tasting Room Attendant

Cooper's Hawk Winery and Restaurants; Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Tasting Room Attendant passionate about guest service and wine. The role involves engaging with guests, providing exceptional service, and promoting the Wine Club. The ideal candidate will have experience in dining or retail and a strong focus on hospitality. Join a team that values community and offers extensive benefits, including discounts, insurance, and career growth opportunities.

Benefits

50% Dining and Carryout

40% Retail Wine

Medical, Prescription, Dental, Vision Insurance

Company Matching 401(k) Retirement Savings Plan

Flexible Savings Accounts

Paid Time Off

Employee Assistance Program

Wine and Culinary Education

Qualifications

• Experience in casual/upscale dining or retail preferred.
• Wine experience or similar preferred.
• Proficiency in reading, writing, and understanding English.

Responsibilities

• Greet guests with hospitality and answer questions about food and wine.
• Educate guests on the Wine Club and invite them to join.
• Maintain a safe and organized work area.

Skills

Hospitality

Communication

Multi-tasking

Tools

POS systems

Job description

The Cooper’s Hawk Tasting Room Attendant has a passion for guest service, food, wine, and hospitality. They ensure an exceptional guest experience through efficient and friendly team-based service, while educating guests on Cooper’s Hawk products and wines. The Attendant also helps grow the Wine Club community by informing guests about the program and inviting them to join.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program for mental health, legal, and financial counseling
• “Everyday Benefits” including insurance coverage (pet, life, auto, home/property) and employee discounts
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet guests with hospitality; engage and answer questions about food, wine, Wine Club, and facilities
• Maintain knowledge of food, retail items, wines, and Wine Club events
• Build relationships with guests and create memorable experiences
• Educate guests on the Wine Club, its rewards, and invite them to join
• Understand Tasting Room functions and retail products, including tastings
• Support Host and Service Assistant positions as needed
• Serve alcoholic beverages according to standards and legal guidelines
• Assist with transporting Carryout and Curbside orders
• Identify opportunities to sell products
• Stock and display wine and retail merchandise attractively
• Maintain a safe, sanitary, organized, and stocked work area
• Complete side work during non-busy hours
• Handle cash and use the MICROS system properly
• Follow checklists and SOPs for opening, mid-shift, and closing
• Perform other duties as assigned

What You’ll Need

• Alignment with Cooper’s Hawk Values
• At least 21 years old
• Experience in casual/upscale dining or retail preferred
• Wine experience or similar preferred
• Hospitality-focused with a passion for guest service, food, and wine
• Team-oriented individual
• Comfortable educating guests about the Wine Club and inviting them to join
• Experience with POS systems like Micros
• Clear communication skills
• Ability to multi-task and work calmly under pressure
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to exert mobility for up to 6 hours
• Proficiency in reading, writing, and understanding English
• Ability to perform essential functions with reasonable accommodations
• Flexible availability, including weekends and some holidays

Note: Salaries and wages may vary and are not guaranteed to match posting estimates. Cooper’s Hawk is an equal opportunity employer and provides reasonable accommodations during the employment process.

The above describes the general nature of the role and benefits. Benefits are subject to eligibility.

About Us

Cooper's Hawk Winery & Restaurants aims to bring the Napa Valley experience nationwide by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Our wines have won numerous awards and are the Official Wines of the Screen Actors Guild Awards. We believe that food and wine can build community, and with the world’s largest wine club, we’re democratizing the good life!