Tasting Room Associate / Tour Guide

Tasting & Tap Room Expo; Calistoga (CA); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Performance-based bonuses

Job summary

Castello di Amorosa in Napa Valley seeks a part-time Tour and Tasting Associate to educate guests about wines, lead tours, and promote winery experiences. You will focus on customer service, upselling, and event support, with weekend daytime availability.

You must be 21+, able to lift 50 lbs, and maintain a professional presence; starting pay is $20–$28 per hour based on sales performance.

Qualifications

• Excellent presentation, verbal and written communication in English required.
• Attention to detail and discretion with confidential information.
• Excellent customer service and sales skills.
• Ability to work quickly and under pressure.
• Must be 21+ and have reliable transportation.
• Daytime weekend availability required.
• RBS Certification.

Responsibilities

• Educate guests about wines, winemaking techniques, and winery history.
• Help customers make selections by offering suggestions and opinions.
• Contribute to group sales goals by achieving personal targets.
• Greet and serve guests in a friendly, gracious manner.
• Promote Castello di Amorosa wines by pouring and presenting to match customer interest.
• Promote the Winery's Wine Club.
• Escort groups through the winery and explain processes and equipment.
• Support for private bookings and winery events.
• Learn and present tour material as directed.
• Maintain and restock working area.
• Maintain professional knowledge by attending workshops and networking.
• Assist with inventory management.
• Project a professional company image through in-person interaction.

Skills

Sales

Customer service

Verbal communication

Written communication

Presentation skills

Time management

Education

RBS Certification

Job description

The Tour and Tasting personnel are responsible for conducting tours of Castello di Amorosa and presenting tastings of Castello di Amorosa wines. We are a fast paced work environment looking for astute sales professionals to serve the wine novice to wine aficionado. Wine knowledge preferred, but not a necessity. You must possess a desire to constantly learn about the winery business, possess excellent communication skills, an unquenchable desire to offer all guests a first rate winery experience, and a desire to rise above the mundane. As a direct to consumer winery with no distribution, the customer experience is paramount. Must be extremely reliable, work well under pressure, and display a positive work ethic. Sales experience a plus. A unique opportunity for the wine enthusiast in you to serve the customer.

Among the highest bonuses in the industry for top sales staff paid. 30-40 minute drive from Downtown Napa or Santa Rosa.

Come work at one of the most interesting places in Napa Valley!

Job responsibilities

• Educate the guests about the wines, wine making techniques and winery information and history.
• Help customers make selections by building customer confidence; offering suggestions and opinions.
• Contribute to group sales goals by accomplishing personal goals.
• Greet and serve guests in a friendly, gracious manner
• Promote the wines of the Castello by pouring and selling the wines and adjusting content of presentation based on qualifying customer’s personal interest, knowledge and ability to purchase.
• Promote the Wine Club
• Escort groups of people through the Winery along specified routes and explain various winery processes and operations of winery machines
• Provide support for privately booked and winery sponsored events
• Be able to learn and present tour material as directed
• Maintain and restock your working area
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Assist with inventory management
• Project a professional company image through in-person interaction.
• Must be able to lift up to 50 lbs.
• Other duties as assigned

Requirements

• Excellent presentation, verbal and written communication skills in English a must
• Visibility of work requires attention to detail and discretion with confidential information.
• Excellent Customer Service Skills
• Sales
• Ability to work quickly and under pressure
• Must have ability to prioritize multiple tasks and adhere to strict deadlines
• Must be 21 years of age or older
• Must have reliable transportation
• Daytime weekend availability required
• RBS Certification

Reports to: Tasting Room Manager

This is a part time, non-exempt, variable hour position. Starting salary is $20 to $28 per hour based on sales.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The employee is regularly required to remain in a stationary position and move throughout the work area; communicate effectively with others; and operate tools, equipment, or controls requiring the use of hands and arms. The position may require reaching, handling, grasping, and performing repetitive hand movements.

The employee must be able to lift, carry, push, and/or pull up to 50 pounds, with or without reasonable accommodation. Specific visual abilities needed to perform the essential functions of this position may include close vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.

Work Environment

The employee regularly works in both indoor and outdoor environments and may be exposed to varying weather conditions, including heat and cold. The position may occasionally involve exposure to moving mechanical equipment, fumes, dust, or airborne particles. Appropriate personal protective equipment (PPE) will be provided as required.

The noise level in the work environment is typically moderate to loud.

Reasonable accommodations are available for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable federal, state, and local laws. Applicants and employees who require a reasonable accommodation during the application, hiring, or employment process should notify Human Resource