Tasting Room Ambassador-Part Time

Valid8 Financial, Inc.; Lubbock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Llano Estacado Winery is seeking a Tasting Room Associate to welcome guests, lead educational wine tastings, and educate visitors on our wines and offerings. This role supports front- and back-of-house service, processes transactions, and helps drive sales of wine, food, and wine club memberships in a dynamic hospitality environment.

Join a team that values warm service, clear communication, and teamwork, with opportunities to support events and multiple locations as needed.

Qualifications

• Warm, professional service in a fast-paced environment.
• Strong communication and guest engagement skills.
• Sales-minded with a hospitality-first approach.
• Reliable, self-motivated team player.

Responsibilities

• Greet guests warmly and lead engaging, educational wine tastings.
• Process sales, reservations, and shipments using the POS.
• Maintain cleanliness of tasting room, restaurant, patio, and restrooms.
• Support onsite events, including setup and breakdown.
• Assist in kitchen as needed and with stocking/receiving supplies.

Skills

Hospitality

Guest service

Sales

Communication

POS familiarity

Teamwork

Physical stamina

Tools

POS system

Job description

The Tasting Room Associate delivers exceptional hospitality by welcoming guests, leading engaging wine tastings, and educating customers on Llano Estacado Winery wines and offerings. This role supports tasting room and restaurant service, processes transactions accurately, and helps drive sales of wine, food, and wine club memberships. Associates maintain a clean, safe, and welcoming environment across front- and back-of-house areas and support events and multiple locations as needed.

Key Responsibilities

Guest Experience & Hospitality

• Greet guests warmly and create a positive first impression
• Lead educational, personalized wine tastings that reflect Llano’s brand and hospitality standards
• Answer questions confidently and offer recommendations based on guest preferences
• Meet or exceed sales goals for wine, food, and wine club memberships
• Promote wine club benefits in a natural, guest-first way
• Support retail presentation, merchandising, and inventory restocking

Service & Operations

• Take orders, prepare and serve food and beverages in accordance with health and safety guidelines
• Accurately process sales, reservations, and shipments using the point-of-sale system
• Maintain cleanliness of tasting room, restaurant, patio, and restrooms
• Wash, sanitize, and polish glassware; maintain service stations and stocking levels

Events & Team Support

• Support onsite events, including setup and breakdown
• Assist in the kitchen as needed (dishwashing, prep support, receiving/storing supplies)
• Perform other duties as assigned

Requirements & Qualifications

• Ability to provide warm, professional service in a fast-paced environment
• Strong communication skills and comfort engaging with the public
• Sales-minded with a hospitality-first approach (you can be friendly and effective)
• Reliable, self-motivated, quick learner, and team-oriented
• Comfortable using a POS system, cash register, and basic computer functions
• Ability to work evenings, weekends, holidays, and events as scheduled
• Community involvement is encouraged and supported

Ability to perform essential physical duties including standing/walking for extended periods, bending, reaching, and lifting/carrying up to 40 lbs (cases/boxes)

Certifications (Required / Reimbursed)

• Must complete a State of Texas Food Handler course within 30 days of hire (reimbursed upon successful completion)
• Must complete Texas Alcoholic Beverage Commission (TABC) certification within 30 days of hire (reimbursed upon successful completion)

Wages

Hourly

Tip share