Tastemaker - Concierge

Hyatt Hotels; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hotel as a Tastemaker-Concierge, where your passion for service will shine. This role offers the chance to engage with guests, providing them with personalized experiences in a luxurious setting. As part of a dynamic team, you'll help create memorable moments while enjoying a range of benefits, including medical insurance and generous paid time off. With a commitment to empathy and inclusion, this is more than just a job—it's a career path that transforms travel into meaningful journeys. Embrace the opportunity to grow in a supportive environment that celebrates individuality.

Benefits

Free room nights

Medical, Dental, and Vision Insurance

401K with company match

Free parking

Generous Paid Time Off

Paid Family Bonding Time

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Qualifications

• Genuine desire to satisfy others' needs in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Answer questions, provide directions, and make detailed reservations.
• Knowledge of hotel services, local events, and transportation options.

Skills

Customer Service

Verbal Communication

Written Communication

Job description

Thompson Houston is now hiring new colleagues to join the hotel’s opening team.

Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel offers a stylish setting for influential locals, seasoned globetrotters, and cultural tastemakers to meet, connect, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park positions it as a true oasis within the city.

Opening Fall 2023, this luxury property features 172 guestrooms, including 34 suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

As a Thompson Houston colleague, you will enjoy benefits such as:

• Free room nights, discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers including Apple, AT&T, Verizon, Headspace, and more

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who provide efficient service and meaningful experiences. The Tastemaker- Concierge is responsible for answering questions, providing directions, and making detailed reservations or recommendations. This role requires knowledge of hotel services, local events and venues, and transportation options, offering opportunities for casual conversation and catering to special requests.

Hyatt associates work in an environment that demands exceptional performance but also offers great rewards. Whether through career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, we are ready for you.

Minimum requirements include:

• A genuine desire to satisfy others' needs in a fast-paced environment
• Refined verbal and written communication skills
• Previous customer service experience

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are. We transform trips into journeys, encounters into experiences, and jobs into careers. Join a team dedicated to making travel more human, connected, and sustainable. Everyone’s role matters, and your individuality is celebrated. Hospitality is more than a job—it’s a career for those who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.