Task Force General Manager- Select Service Division

Highgate Hotels L.P.; Irving (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality seeks a General Manager to lead its Select Service Portfolio. This role emphasizes achieving hotel profitability through effective revenue management, guest satisfaction, and employee development. The ideal candidate will travel to cover key vacancies, ensuring operational excellence and adherence to company standards. Join a dynamic team dedicated to fostering a positive, guest-focused environment while leveraging your leadership skills to drive success in a competitive market.

Qualifications

• Minimum 6 years of hotel experience or a relevant degree with experience.
• Effective communication and multitasking skills are essential.

Responsibilities

• Oversee daily operations and ensure departmental productivity.
• Conduct financial reviews and manage staff development.
• Participate in hotel sales efforts and client engagement.

Skills

Effective verbal and written communication skills

Multitasking and prioritization skills

Ability to handle problems proactively

Education

4-year degree in Hospitality Management

6 years of progressive hotel experience

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate provides guidance through all stages of the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance and asset value. The company has offices in London, New York, Dallas, and Seattle.

Location

Highgate Corporate Offices, Irving, TX

Overview

This role supports Highgate’s Select Service Portfolio. The General Manager Task Force focuses on achieving hotel profitability through revenue, cost control, guest satisfaction, and employee development, while maintaining hotel integrity. The position requires travel and coverage for key General Manager vacancies within the region.

Responsibilities

• Daily tour of operating departments with adjustments via department heads.
• Conduct weekly staff meetings and training sessions, review sales and operations efforts.
• Meet financial review deadlines and participate in corporate programs.
• Hold monthly financial reviews with managers and supervisors.
• Ensure departmental productivity and adherence to checkbook procedures.
• Develop managers through training programs.
• Collaborate with the Director of Sales on prospecting and account calls.
• Participate in hotel sales efforts and client engagement activities.
• Cover MOD shifts as scheduled.
• Monitor management trainee development.
• Ensure policy compliance and train managers accordingly.
• Assist in budget processes.
• Train staff on service standards and compliance.
• Foster a positive, guest-focused team environment.
• Regularly inspect rooms and property maintenance.
• Manage invoice processing and financial documentation.
• Maintain property cleanliness and safety standards.
• Ensure staff interactions are friendly and efficient.
• Forecast financials and analyze data for reforecasting.
• Conduct management interviews and ensure proper hiring procedures.
• Perform performance appraisals and manage staff discipline.
• Perform additional duties as assigned by leadership.
• Meet clients and assist in sales activities.
• Ensure guest engagement during peak times.
• Oversee security and safe audits.
• Conduct credit meetings and enforce collection policies.
• Complete corporate training modules and certify trainers.
• Attend scheduled meetings on property.

Qualifications

• Minimum 6 years of progressive hotel or related experience; or a 4-year degree with 4-5 years of experience; or a 2-year degree with 5-6 years of experience.
• Light physical work, exerting up to 20 pounds occasionally.
• Warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Participation in hotel meetings and M.O.D. coverage.
• Regular attendance and grooming standards.
• Ability to handle problems proactively and maintain confidentiality.
• Multi-brand experience and travel availability required.