TAS Tower Lead: Production & Automation Engineer

Tata Consultancy Services

Irvine (CA)

On-site

USD 110,000 - 140,000

Full time

5 days ago

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Job summary

Tata Consultancy Services in Irvine, CA seeks an experienced TAS Tower Lead/L3 Production Support Engineer to provide advanced technical and operational support for data and analytics applications. You will resolve incidents, optimize pipelines, and support CI/CD with Harness in a containerized, cloud-based environment.

The role requires hands-on expertise in Python, R, Alteryx, SQL/PLSQL, AWS, Airflow, Kubernetes, and production excellence.

Qualifications

Hands-on experience with Python, R, Alteryx, SQL/PLSQL and AWS.
Strong production incident resolution and root-cause analysis skills.
Experience with Airflow, Kubernetes and Harness in production environments.
Ability to design, troubleshoot, and optimize data pipelines and analytics workflows.
Experience with BAU support, preventive fixes, RCA documentation, and enhancements.

Responsibilities

Provide L3 production support for critical data, analytics, and application platforms, ensuring availability, stability, and performance.
Investigate and resolve complex production incidents across applications, data pipelines, databases, infrastructure, and integrations.
Develop, troubleshoot, and optimize applications and automation scripts using Python and R.
Design, maintain, and monitor data workflows developed with Alteryx.
Write and optimize SQL/PLSQL queries, stored procedures, and data validation scripts.
Support data storage, file processing, archival, and recovery activities using AWS S3.
Monitor and troubleshoot notifications and event-driven integrations using AWS SNS.
Manage container images and repositories in AWS ECR.
Monitor, troubleshoot, and optimize Apache Airflow DAGs, scheduling, and performance.
Support containerized applications on Kubernetes including pods, deployments, services, and logs.
Use Harness to support CI/CD, deployments, release validation, rollback, and production monitoring.
Perform RCA for critical incidents and coordinate actions with engineering and infra teams.
Identify recurring issues and implement preventive and permanent fixes.
Handle BAU activities: health checks, batch monitoring, data validation, service requests, access requests, and operational reporting.
Coordinate with development, database, cloud, infra, DevOps, and business teams during high-priority incidents.
Participate in incident, problem, change, and release management processes with defined SLAs.
Perform impact analysis, design, coding, testing, deployment, and post-production validation for enhancements.
Support planned releases, infra changes, platform upgrades, patching, and maintenance.
Develop automation solutions to reduce manual effort and improve support efficiency.
Create and maintain runbooks, troubleshooting guides, and knowledge-base articles.
Monitor logs, alerts, workflows, cloud components, and Kubernetes workloads to pre-empt failures.
Participate in on-call rotations and provide technical assistance during incidents and releases.
Track incidents through closure with status updates and RCA/ preventive actions.
Drive continuous service improvement through automation, performance, monitoring, and process optimization initiatives.