Target Account Coordinator – Siemens International/Intracompany Business

Siemens; Rolling Meadows (IL); On-site; USD 45,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Job summary

Siemens is seeking a Target Account Coordinator to manage assigned accounts, handle price and availability, and provide semi-complex product/program support, escalating issues as needed. You will coordinate through SieSales emails, manage quotes, orders, returns, and CAID resolutions, and build relationships across plants, warehouses, and buyers.

The role requires an associate degree, 3+ years in customer support in relevant industries, and familiarity with SAP/CRM tools.

Qualifications

• Associate degree.
• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize all case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic, International Affiliate / Intra-Company, 3PM Accounts, etc. for proper management of quotations, order processing, returns, credits and CAID.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, shipping discrepancies issues, from inception to completion, credits and resolve CAIDs associated with the assigned accounts in a timely manner
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, buyers and others.
• Identify problems as they occur and take appropriate steps to solve or elevate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

Skills

Data analysis

MS Office

Customer support

Education

Associate degree

Bachelor’s degree preferred

Tools

SAP

COMPAS

SieSaes

Excel

Job description

Position Title: Target Account Coordinator, Siemens Intracompany Business
Location: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows, IL

Are you looking for a company that empowers talent? Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Target Account Coordinator, Siemens Intracompany Business is responsible for managing all aspects of their assigned accounts, recognizing when to elevate customer issues, and supporting customers with price and availability, semi-complex support for products and/or programs and referral to appropriate specialist for technical support and/or problem resolution when warranted.

Target Account Coordinators on the Siemens Affiliate Team work primarily through SieSales (email) correspondence with specifically assigned accounts and are responsible for all interactions with their assigned customers, including discrepancy resolution, RGA's and credits, shipping and tracking follow-up, escalations, and CAID resolution. A basic knowledge of order entry processes.

You will make an impact with the following responsibilities:

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize all case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic, International Affiliate / Intra-Company, 3PM Accounts, etc. for proper management of quotations, order processing, returns, credits and CAID.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, shipping discrepancies issues, from inception to completion, credits and resolve CAIDs associated with the assigned accounts in a timely manner
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, buyers and others.
• Identify problems as they occur and take appropriate steps to solve or elevate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Associate degree.
• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Bachelor’s degree in general business or related discipline.
• Strong knowledge of SAP, COMPAS, SieSaes, and Excel.
• Preference for prior experience with SAP and CRM systems.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $44,982 - $77,112 . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Onsite #transformtheeverydaywithus #siemens #salessupport #teamlead #electricalproducts

$44,982 $77,112