Target Account Coordinator – Siemens International/Intracompany Business

MedDeviceJobs; Rolling Meadows (IL); On-site; USD 45,000 - 77,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Siemens is seeking a Target Account Coordinator to manage assigned accounts and coordinate with specialists for technical support. You will primarily work through SieSales email, handling price/availability, order processing, returns, credits, and CAID resolution from start to finish.

You will build strong relationships across plants, warehouses, sales, pricing, and product teams, and ensure timely resolutions by analyzing data and leveraging CRM and ERP tools.

Qualifications

• Associate degree required; bachelor preferred.
• 3+ years of practical Customer Support experience in industrial, construction, mechanical, or electrical industries.
• Experience with SAP, CRM systems, and data analytics tools is a plus.
• Strong data analytics and problem-solving skills; proficient with Microsoft Office.

Responsibilities

• Analyze, interpret, and decide based on facts to resolve issues aligning with customer support and business objectives.
• Use CRM to manage and prioritize case load to meet service level agreements.
• Understand requirements for various Domestic/International Affiliate accounts for quotations, order processing, returns, credits and CAID.
• Serve as primary contact for selected orders; support price/availability, product support, change orders, and shipping discrepancies.
• Develop professional relationships across plants, warehouses, sales, pricing, and product teams.
• Identify problems and escalate to management when needed.
• Process and manage change orders efficiently.

Skills

Data analysis

Problem solving

Microsoft Office

Education

Associate degree

Bachelor’s degree (preferred)

Tools

SAP

COMPAS

SieSaes

Excel

CRM systems

Job description

Job Family: Electrical Products

Req ID: 523796

Position Title: Target Account Coordinator, Siemens Intracompany Business

Location: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows, IL

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Target Account Coordinator, Siemens Intracompany Business is responsible for managing all aspects of their assigned accounts, recognizing when to escalate customer issues, and supporting customers with price and availability, semi-complex support for products and/or programs and referral to appropriate specialist for technical support and/or problem resolution when warranted.

Target Account Coordinators on the Siemens Affiliate Team work primarily through SieSales (email) correspondence with specifically assigned accounts and are responsible for all interactions with their assigned customers, including discrepancy resolution, RGA’s and credits, shipping and tracking follow-up, escalations, and CAID resolution. A basic knowledge of order entry processes.

You will make an impact with the following responsibilities:

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize all case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic, International Affiliate / Intra-Company, 3PM Accounts, etc. for proper management of quotations, order processing, returns, credits and CAID.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, shipping discrepancies issues, from inception to completion, credits and resolve CAIDs associated with the assigned accounts in a timely manner
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, buyers and others.
• Identify problems as they occur and take appropriate steps to solve or elevate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Associate degree.
• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Bachelor’s degree in general business or related discipline.
• Strong knowledge of SAP, COMPAS, SieSaes, and Excel.
• Preference for prior experience with SAP and CRM systems.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants Will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $44,982 – $77,112 . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Onsite #LI-AB1 #transformtheeverydaywithus #siemens #salessupport #teamlead #electricalproducts

$44,982 $77,112

Organization: Smart Infrastructure

Job Type: Full-time

Category: Sales