Target Account Coordinator – Siemens International/Intracompany Business

Siemens; Peachtree Corners (GA); On-site; USD 45,000 - 77,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Siemens is seeking a Target Account Coordinator for its Intracompany Business in the United States. This role focuses on managing selected customer orders, handling quotations, processing returns and credits, and ensuring timely CAID resolutions from order inception to completion.

You will build lasting relationships with plants, warehouses, and buyers, leverage SAP and CRM tools, and uphold service levels while working with cross-functional teams to resolve issues and optimize pricing and

Qualifications

• Associate degree.
• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize all case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic, International Affiliate / Intra-Company, 3PM Accounts, etc. for proper management of quotations, order processing, returns, credits and CAID.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, shipping discrepancies issues, from inception to completion, credits and resolve CAIDs associated with the assigned accounts in a timely manner
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, buyers and others.
• Identify problems as they occur and take appropriate steps to solve or elevate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

Skills

Data analysis

Microsoft Office

Customer support

Problem solving

Education

Associate degree

Bachelor’s degree in general business

Tools

SAP

COMPAS

SieSaes

Excel

CRM systems

Job description

Position Title: Target Account Coordinator, Siemens Intracompany Business

Location: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows, IL

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

You will make an impact with the following responsibilities:

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize all case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic, International Affiliate / Intra-Company, 3PM Accounts, etc. for proper management of quotations, order processing, returns, credits and CAID.
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, shipping discrepancies issues, from inception to completion, credits and resolve CAIDs associated with the assigned accounts in a timely manner
• Develop lasting professional relationships within organizations such as plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, buyers and others.
• Identify problems as they occur and take appropriate steps to solve or elevate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Associate degree.
• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Bachelor’s degree in general business or related discipline.
• Strong knowledge of SAP, COMPAS, SieSaes, and Excel.
• Preference for prior experience with SAP and CRM systems.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $44,982 - $77,112 . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Onsite #transformtheeverydaywithus #siemens #salessupport #teamlead #electricalproducts

$44,982 $77,112