Taproom Experience Ambassador (Seasonal)

MadTree Brewing Company; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

MadTree Brewing Company seeks a Taproom Ambassador in Oakley to guide guests, cross-train across roles, and support events with a warm, welcoming experience.

You will help guests find their tables, process payments, and assist with reservations. This seasonal, part-time role requires availability on Fridays, Saturdays, and Sundays, with Sunday shifts preferred in the AM/PM. You will embody our values and be an enthusiastic MadTree ambassador.

Qualifications

• Hospitality or customer service experience preferred.
• Ability to process payments accurately and efficiently.
• Willingness to cross-train across roles and support events.

Responsibilities

• Deliver a warm, welcoming experience to all guests and resolve issues.
• Guide guests, locate tables, and assist with reservations during shifts.
• Process payments (cash, card, contactless) following money-handling rules.
• Assist with event setup, execution, and breakdown alongside PE team.

Skills

Great with People

Positive Mindset

Money Handling

Team Player

Community Builder

Job description

POSITION SUMMARY:

As the Taproom Ambassador, you will be a source of knowledge on all things MadTree and be able to cross train across roles. Whether helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom, cross training to work the Private Event, or a guest needs directed to a complimentary table reservation they are a part of. You will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of…Connect, Grow, and Give a F*ck.

LOCATION: Oakley

STATUS: Seasonal, Part-Time

REPORTS TO: FOH Manager

SHIFTS: Must have availability (at least two of the days) Friday, Saturday, Sunday with availability on Sunday (AM/PM) preferred.

COMPENSATION RANGE: $15.00/hour base pay, with opportunities to $5.50/hour with tips when assisting with events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by leadership.
• As business and volume changes, being ready to work alongside the PE Captain and PE Coordinator for event set up, execution and take down.

Skills that will help you succeed in this role:

• Great with People: You’re warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You’re comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back