Taproom Busser (8282)

Twenty-Nine Palms Band of Mission Indians; Coachella (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Twenty-Nine Palms Band of Mission Indians is seeking a hospitality team member to facilitate food service and deliver our Five Star Experience to guests and fellow team members. The role emphasizes welcoming guests, proactive service, and maintaining a seamless dining environment.

The position requires a high school diploma or equivalent and 1–3 months of related experience. Ability to read basic instructions and perform simple math is expected; weekend shifts may be required.

Qualifications

• Must possess a high school diploma or equivalent.
• 1–3 months related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Basic math skills.
• Ability to apply common sense understanding to carry out written or oral instructions.

Responsibilities

• Provide outstanding customer service to guests and employees.
• Deliver the Five Star Experience by upholding service standards (Welcoming, Proactive, Seamless, Personalized, Valued).
• Carry dirty dishes from dining room to kitchen.
• Wipe tabletops and chairs with damp cloth.
• Set tables with silverware and glassware; replenish linens and dishes.
• Serve food and beverages; refresh service bar items.
• Maintain cleanliness of dining area and service areas.
• Follow safety and internal control standards.
• Perform other duties as assigned.

Skills

Customer service

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Job description

Summary

This position is responsible for facilitating food service. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.


• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.


• Carries dirty dishes from dining room to kitchen.


• Wipes table tops and chairs with damp cloth.


• Replaces soiled table linens and sets tables with silverware and glassware.


• Replenishes supply of clean linens, silverware, glassware, and dishes in dining room buffet.


• Supplies service bar with food such as soups, salads and desserts.


• Serves ice water and butter to patrons.


• Cleans and polishes glass shelves and doors of service bars equipment such as coffee urns and cream and milk dispensers.


• Makes coffee and fills fruit juice dispensers.


• Sweeps and mop floors.


• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).


• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.


• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.


• Perform any other duties that may be assigned from time to time.

Summary

This position is responsible for facilitating food service. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.


• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.


• Carries dirty dishes from dining room to kitchen.


• Wipes table tops and chairs with damp cloth.


• Replaces soiled table linens and sets tables with silverware and glassware.


• Replenishes supply of clean linens, silverware, glassware, and dishes in dining room buffet.


• Supplies service bar with food such as soups, salads and desserts.


• Serves ice water and butter to patrons.


• Cleans and polishes glass shelves and doors of service bars equipment such as coffee urns and cream and milk dispensers.


• Makes coffee and fills fruit juice dispensers.


• Sweeps and mop floors.


• Cleans unexpected spills immediately.


• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).


• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.


• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.


• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED)

• Must possess a high school diploma or equivalent.


• One to three months related experience and/or training.


• Ability to read and comprehend simple instructions, short correspondence, and memos.


• Ability to write simple correspondence.


• Basic math skills


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.


• Ability to deal with problems involving a few concrete variables in standardized situations.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.


• Must be able to pass background suitability investigation.


• Must obtain a Tribal Gaming License.


• Must obtain all other applicable certifications and licenses.


• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 25 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.


• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.


• Must be available for emergency calls 24/7.


• Must be available to work weekend and holidays.


• Some enterprises are gaming facilities.


• Some enterprises are not a smoke-free environment.


• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

• Tribal Members


• Other Native Americans


• All other ethnic groups