Tapestry Team Clinical Support Analyst

Ellit Group; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Collaborative environment

Competitive salary and benefits

Job summary

Ellit Group is seeking a Clinical Support Analyst to support Tapestry-based workflows for a remote health-plan environment. The role focuses on configuring referral, authorization, and UM processes, while maintaining CRM records and collaborating across teams.

Ideal candidates will hold Epic Tapestry certifications for Referrals/Authorizations and have 3+ years of UM/referrals/Tapestry experience in managed care settings. Strong analytical and communication skills are essential.

Qualifications

• Epic Tapestry Certification required for Referrals and Authorizations.
• Epic Tapestry Certifications in Claims/Contracts Administration desirable.
• Epic Tapestry CRM (Cheers) Administration is a plus.
• Epic Benefits Engine for Tapestry and Epic Tapestry Link familiarity desired.
• 3+ years experience with UM/referrals/Tapestry in a managed care or shared instance environment.

Responsibilities

• Build and maintain referral and authorization workflows.
• Build and maintain orders and work queues.
• Support utilization management workflows including Epic 278R.
• Maintain CRM records for member tracking and documentation.
• Support order routing and linkage with UM tasks.
• Troubleshoot Provider Portal and Tapestry Link issues.
• Manage security access and user templates.
• Participate in testing cycles and upgrades.

Skills

Analytical skills

Communication

Collaboration

Education

Epic Referrals and Authorizations

Epic Tapestry Claims and Contracts Administration

Epic Tapestry CRM (Cheers) Administration

Epic Tapestry Benefits Engine for Tapestry

Epic Tapestry Link

3+ years UM/referrals/Tapestry experience

Job description

This is a remote position.

About Us

Ellit Groups is a healthcare IT and operational consulting firm focused on bridging the gap between clinical operations, technology, and patient access. We partner with provider and payer organizations to design and implement solutions that improve efficiency, access, and outcomes. Our team is built by experienced operators who bring practical, real-world insight to every engagement. We deliver results by combining deep industry expertise with a hands-on, execution-focused approach.

Position Summary

Our client is seeking a Clinical Support Analyst to support Tapestry-based referral, authorization, order routing, work queues, CRMs, provider portal, provider maintenance and Tapestry Link workflows. Assist their Managed Care Health Plan with support and system build and Utilization Management projects.

Key Responsibilities

• Build and maintain referral and authorization workflows.
• Build and maintain orders and work queues
• Support utilization management workflows including Epic 278R.
• Maintain CRM records for member tracking and documentation.
• Support order routing and linkage with UM tasks.
• Troubleshoot Provider Portal and Tapestry Link issues.
• Manage security access and user templates.
• Participate in testing cycles and upgrades.

Requirements

Required Epic Tapestry Certification:

• Epic Referrals and Authorizations

Additional Desired Certifications:

• Epic Tapestry Claims and Contracts Administration
• Epic Tapestry CRM (Cheers) Administration
• Epic Benefits Engine for Tapestry
• Epic Tapestry Link

Qualifications:

• 3+ years of experience with UM/referrals/Tapestry as an Analyst
• Build Experience working in a managed care or shared instance environment.
• Strong analytical, communication and collaboration skills.

Benefits

Benefits What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development opportunities to advance your career.
• Flexible work arrangements to promote work-life balance.