Tapestry Sr. Analyst, Retail Technology
Tapestry
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Benefits offered by this job
Job summary
Tapestry, Inc. is seeking a Senior Analyst, Retail Technology to support the global Store Experience Transformation by delivering secure, scalable retail tech across stores.
You will partner with infrastructure, InfoSec, engineering and business teams to deploy and maintain POS, RFID, traffic analytics and mobile platforms while ensuring PCI-DSS compliance and high performance.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience supporting retail or store technology environments.
- Strong problem-solving and communication skills; ability to work in a global, matrixed organization.
Responsibilities
- Support deployment and configuration of retail technologies including cloud-based POS, RFID, traffic counting, mobile devices, and payment terminals.
- Assist with hardware rollout execution, ensuring standards are met across store environments.
- Provide operational support for production systems, including troubleshooting and continuous improvement.
- Administer and support endpoint environments across iOS, Windows, and MacOS devices using Intune and Jamf.
- Support implementation and maintenance of Entra ID (Azure AD) and Conditional Access policies.
- Develop and maintain automation scripts (PowerShell, VBS) to improve operational efficiency and system reliability.
- Ensure adherence to PCI-DSS requirements in store technology environments.
- Follow established security and compliance guidelines when managing devices, systems, and configurations.
- Partner with InfoSec teams to align on best practices for secure implementations.
- Contribute to project execution using Agile/Scrum methodologies, including sprint planning, backlog updates, and deliverable tracking.
- Support implementation timelines, issue resolution, and escalation as needed.
- Participate in pilot programs and assist in scaling solutions globally.
- Collaborate with global teams across regions, functions, and time zones to support consistent delivery.
- Communicate effectively with both technical teams and business stakeholders.
- Provide clear status updates and documentation related to deliverables, risks, and progress.
- Use AI-assisted tools and data-driven insights to identify trends, improve support processes, accelerate issue triage, and enhance operational decision-making across retail technology environments.
- Support evaluation and adoption of AI-enabled capabilities where appropriate, including automation, analytics, and intelligent support tools, while aligning with security and compliance standards.
- Apply sound judgment in the responsible use of AI to improve productivity, documentation quality, and service outcomes.
Skills
Education
Tools
Job description
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
Job Title: Senior Analyst Retail Technology
Primary Purpose: The Senior Analyst, Retail Technology will support the execution of Tapestry's global Store Experience Transformation by delivering and sustaining modern, secure, and scalable retail technology solutions across store environments. This role will partner closely with cross-functional teams-including infrastructure, InfoSec, engineering and business stakeholders-to deploy and support technologies such as POS, RFID, traffic analytics, and mobile platforms.
The successful individual will bring strong technical expertise, operational execution capability, and collaborative communication skills, contributing to global initiatives while ensuring adherence to security, compliance, and performance standards.
The successful individual will leverage their proficiency in Global Retail Technology to...
- Support deployment and configuration of retail technologies including cloud based POS, RFID, traffic counting, mobile devices, and payment terminals
- Assist with hardware rollout execution, ensuring standards are met across store environments
- Provide operational support for production systems, including troubleshooting and continuous improvement
- Administer and support endpoint environments across iOS, Windows, and MacOS devices using Intune and Jamf
- Support implementation and maintenance of Entra ID (Azure AD) and Conditional Access policies
- Develop and maintain automation scripts (PowerShell, VBS) to improve operational efficiency and system reliability
- Ensure adherence to PCI-DSS requirements in store technology environments
- Follow established security and compliance guidelines when managing devices, systems, and configurations
- Partner with InfoSec teams to align on best practices for secure implementations
- Contribute to project execution using Agile/Scrum methodologies, including sprint planning, backlog updates, and deliverable tracking
- Support implementation timelines, issue resolution, and escalation as needed
- Participate in pilot programs and assist in scaling solutions globally
- Collaborate with global teams across regions, functions, and time zones to support consistent delivery
- Communicate effectively with both technical teams and business stakeholders
- Provide clear status updates and documentation related to deliverables, risks, and progress
- Use AI-assisted tools and data-driven insights to help identify trends, improve support processes, accelerate issue triage, and enhance operational decision-making across retail technology environments
- Support evaluation and adoption of AI-enabled capabilities where appropriate, including automation, analytics, and intelligent support tools, while aligning with security and compliance standards
- Apply sound judgment in the responsible use of AI to improve productivity, documentation quality, and service outcomes without compromising accuracy, privacy, or governance requirements
The accomplished individual will possess...
- Windows scripting (PowerShell; VBS in production environments)
- Entra ID / Azure AD and Conditional Access policies
- Endpoint management platforms (Intune, Jamf)
- Retail systems including POS, RFID, traffic analytics, and mobile device ecosystems
- Store hardware configuration and rollout processes
- AI literacy with the ability to use AI-assisted tools to improve analysis, documentation, support workflows, and operational efficiency
- Exposure to intelligent automation, data analysis, or predictive insights that support troubleshooting, reporting, and service optimization
- Understanding of responsible AI practices, including attention to data quality, privacy, security, and appropriate human oversight
- Foundational understanding of PCI-DSS standards
- Awareness of secure device and identity management practices
- Working knowledge of Agile/Scrum frameworks
- Exposure to project-based delivery and cross-functional coordination
- Strong cross-functional communication skills
- Ability to translate technical tasks into clear updates for stakeholders
- Proven ability to work effectively within a global, matrixed organization
An outstanding professional will have...
- Experience supporting retail or store technology environments
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to learn and adapt to new technologies and business needs
- Practical curiosity about AI-enabled tools and the ability to apply them responsibly to improve efficiency, insight, and service outcomes
Education
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Tapestry, Inc.
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Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
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