Tampa - Customer Service - Inbound (Remote)

AnazaoHealth; Tampa (FL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k

Volunteer Paid Time Off

Remote-friendly workplace

Job summary

AnazaoHealth is seeking a detail-oriented Pharmacy Customer Service Technician for a remote role with occasional on-site activities as needed. The position supports patients, organizations, sales and the pharmacy by handling calls, maintaining HIPAA-compliant processes, and triaging workloads to ensure efficient service.

The ideal candidate holds a valid Pharmacy Technician License, excels in English communication, and is proficient with Windows, Office 365, and Teams.

Qualifications

• High school diploma or GED required.
• Proficient in computer applications, including Windows, Office 365 Suite, Teams, and accurate typing.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Active/current Pharmacy Technician License required. State registration as applicable.

Responsibilities

• Ensures security of Protected Health Information per HIPAA requirements.
• Answers incoming calls from 8A-5:30PM EST (hours subject to change based on business need).
• Resolve escalated issues utilizing AnazaoHealth’s SOP.
• Outbound calls and other assignments within Customer Service as assigned.
• Triages work to various work areas and confirms by workflow.
• Works in pharmacy on location as needed to meet business needs.

Skills

Typing

Computer literacy

English communication

HIPAA compliance

Education

High school diploma or GED

Pharmacy Technician License

Tools

Windows

Office 365

Teams

Job description

About the job

Schedule: Monday-Friday 9A-5:30P (Remote)

About the Job

Assists Patients, Organizations, Sales and the Pharmacy by performing the following duties:

Key Responsibilities

• Ensures security of Protected Health Information as per HIPAA requirements.
• Answers incoming calls from 8A-5:30PM EST (hours subject to change based on business need).
• Resolve escalated issues utilizing AnazaoHealth’s SOP.
• Outbound calls and other assignments within Customer Service as assigned.
• Works confirmation by triaging work to various work areas.
• Works in pharmacy on location as needed to meet business needs.

Set yourself apart

Basic Qualifications

• High school diploma or general education degree (GED).
• Proficient in computer applications, including Microsoft Windows, Microsoft Office 365 Suite, Microsoft Teams, and the ability to type accurately and efficiently.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Active/current Pharmacy Technician License required. Registration(s) required by state in which pharmacy is located.

Working Conditions

• This position requires sitting for extended periods of time including majority of shifts.
• This position requires looking at a computer and typing for the majority of shift.
• This position is a remote position but is subject to change based on business need.
• Employees will be required to read small print.
• Employee will be required to provide a HIPPA compliant work area.

What's on offer?

At AnazaoHealth, you’ll find plenty of opportunities to grow and make an impact. We offer competitive pay, a comprehensive benefits package (including 401k and Volunteer Paid Time Off), and a supportive workplace where your ideas and talents can shine.

We’re proud to be an Equal Opportunity Employer and maintain a drug-free workplace. Diversity makes us stronger, and we’re committed to building an inclusive environment where everyone feels welcome.