TAM Manager, Google Cloud Consulting

Socket.dev; Sunnyvale (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google Cloud Consulting seeks a Manager for the Technical Account Management (TAM) team to lead a group of technical advisors serving as the critical link between Google Cloud and customers.

You will coach TAMs focused on platform health, architectural stability, and operational efficiency, partnering with Engineering, Product, Sales, and Customer Engineering to scale best practices across regional teams.

Qualifications

• Bachelor's degree or equivalent practical experience in a technical field.
• 10 years in customer-facing cloud solutions roles.
• 3 years managing technical teams or leading technical teams.

Responsibilities

• Recruit, coach, and mentor a high-performing TAM team focused on platform health, stability, and operational efficiency.
• Guide governance frameworks and health reviews to drive architectural improvements across accounts.
• Serve as escalations point for technical challenges, partnering with Support and Engineering to resolve reliability issues.
• Drive operational excellence with workshops, architectural reviews, and production readiness assessments.
• Gather customer feedback and trends to inform Product and Engineering priorities.

Skills

Leadership

Communication

Stakeholder management

Cloud architecture discussions

Education

Bachelor's degree in Computer Science / related field or equivalent

10 years in customer-facing cloud solutions roles

3 years managing technical teams or leading teams

Experience leading technical conversations with stakeholders or escalations

Job description

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.


• 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.


• 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams.
  


• Experience leading technical conversations with customer stakeholders or managing escalations.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
  


• Experience managing teams focused on cloud operations, SRE, or technical account management.
  


• Experience collaborating with cross-functional teams (Sales, Support, Product) to drive customer outcomes.
  


• Ability to attract and develop talent, with a track record of coaching team members to improve performance.
  


• Understanding of cloud computing concepts (e.g, Networking, IAM, Compute, Storage) and operational frameworks (e.g., ITIL, DevOps, SRE).


• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

About the job:

Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud’s technology to transform their businesses. As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the critical link between Google Cloud and our customers.

You will lead and coach a team of technical advisors (TAMs) dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding your team to focus on platform health, architectural stability, and operational efficiency. You will empower your TAMs to serve as trusted technical partners who align Google Cloud’s capabilities with their customers' critical business objectives, engaging effectively with stakeholders ranging from C-level executives to SREs and developers.
In this role, you will advocate technical precision and operational excellence across customers' Google Cloud footprints. You will build influential partnerships with Engineering, Product, Sales, and Customer Engineering leadership to accelerate the adoption of architecture standards and elevate platform stability. Additionally, you will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Responsibilities:

• Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
  


• Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
  


• Serve as the primary point of escalation for technical challenges, partnering with Support and Engineering to resolve complex reliability issues and restore customer confidence.
  


• Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
  


• Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritization and fix requests.