Technical Account Manager, Cloud Platform

Socket.dev; Sunnyvale (CA); On-site; USD 114,000 - 163,000; Full time

Job summary

Google Cloud Platform is hiring a Technical Account Manager to drive customer adoption, manage the end-to-end implementation journey, and coordinate cross-functional teams across leadership and engineering. You will guide transformation journeys, align roadmaps with business goals, and ensure successful cloud migrations for enterprise customers.

You will partner with stakeholders to drive quarterly reviews, plan launches, and address blockers while shaping best practices to scale with partners

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering or related field.
• 5 years in customer-facing roles leading technical implementations.
• Experience in cloud operations, capacity planning, or release management.
• Experience in cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and providing technical guidance.
• Advocate for customer needs to overcome adoption blockers and drive feature development across work streams.
• Develop relationships with stakeholders to understand business needs, roadmaps, and conduct quarterly reviews.
• Plan customer events and launches with Support, Engineers, and Site Reliability Engineers to ensure success.
• Develop best practices from engagements to scale through partners and accelerate cloud adoption.

Skills

Customer-facing leadership

Cloud operations experience

Stakeholder management

Education

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

Job description

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, leading customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, or escalation management.
• Experience in cloud consulting.

PREFERRED QUALIFICATIONS:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer's business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.