Technical Account Manager, Google Cloud Consulting

Google; New York (NY); On-site; USD 137,000 - 200,000; Full time

Job summary

Google Cloud is seeking a Technical Account Manager to help customers adopt Google Cloud products and guide strategic and technical transformations. You will manage cloud consulting engagements and regularly engage with enterprise leadership and a distributed team to accelerate adoption.

The role focuses on driving customer success through coordinated timelines, migration goals, and business outcomes, with collaboration across Support, Engineers, and Site Reliability Engineers.

Qualifications

• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development; lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to align business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and guide issues/escalations to resolution.
• Develop best practices and assets from engagements to scale through partners and accelerate Google Cloud adoption.

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

Job description

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. You will regularly engage with leadership of enterprises and a cross-functional, geographically dispersed team.

Google Cloud accelerates organizations’ ability to digitally transform their business and industry using enterprise-grade solutions. Customers in more than 200 countries and territories turn to Google Cloud to enable growth and solve critical business problems.

The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Compensation ranges vary by role, level, and location. Your recruiter can share the specific salary range for your location during the hiring process. Note that compensation details reflect base salary only and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development; lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to align business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and guide issues/escalations to resolution.
• Develop best practices and assets from engagements to scale through partners and accelerate Google Cloud adoption.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving technical implementations or transformation programs.
• Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.