Talent Systems Support Specialist I (Remote)

Aimbridge Hospitality; Plano (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative hospitality firm seeks a Talent Systems Support Specialist I to enhance internal training programs for its ATS platform. This role emphasizes customer service and problem-solving, focusing on creating effective training resources for over 5,000 users. As part of a global leader in hotel management, you will contribute to a culture of excellence, ensuring Hiring Managers receive the support they need. Join this dynamic team and explore exciting career growth opportunities while making a meaningful impact in the hospitality industry.

Benefits

Daily Pay options

Medical, Dental, Vision insurance

Disability income options

Life and AD&D insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 1+ years in customer service, preferably in tech environments.
• Experience in designing and implementing technical training.

Responsibilities

• Assess training needs via ticket trends and feedback.
• Create training manuals and course materials.
• Maintain records of training activities and evaluations.

Skills

Customer Service

Presentation Skills

Technical Training Design

Written Communication

Verbal Communication

Consultative Interaction

Multi-tasking

Web-Browser Technologies

Education

Degree in Technology

Tools

iCIMS

HCM/ATS Software

Job description

Talent Systems Support Specialist I (Remote)

Pay: Competitive

Location: Plano, Texas

Employment type: Full-Time

Job Description

• Req#: 243801

Job Summary

Who you are: This role focuses on creating, implementing, and conducting iCIMS training & development programs for internal stakeholders. The ideal candidate is passionate about problem-solving and will leverage customer service skills to support Hiring Managers regarding the ATS platform (iCIMS) and related products. This role involves building training resources based on common themes and ticket trends for over 5,000 end users.

Key Highlights

• Full-time role
• 5 days per week, M-F
• Schedule: 9am-5pm EST
• Remote role (productivity measured by metrics)
• Up to $21.63/hr

Responsibilities

Qualifications:

• At least 1 year in a customer service role, preferably in a tech-centric environment at recognized retailers; degree in Technology or related fields is a plus
• Strong presentation skills
• 1-2 years experience designing and implementing technical training programs
• Excellent written and verbal communication skills
• Experience with HCM/ATS software is a plus
• Strong customer relations skills
• Ability to handle interactions in a consultative manner
• Multi-tasking capability in a fast-paced environment
• Knowledge of web-browser technologies

Job Responsibilities:

• Assess training needs via ticket trends and feedback from hiring managers and teams
• Create training manuals, guides, and course materials
• Address and resolve Hiring Manager concerns via ticketing system
• Collect and track problem reports
• Present training through guides, demos, and videos
• Interact with hiring managers via phone and email to resolve issues
• Maintain records of training activities, attendance, assessments, and retraining needs
• Evaluate program effectiveness through surveys and feedback
• Resolve or escalate Hiring Manager issues as needed
• Conduct all activities with empathy and integrity, adhering to company policies

Property Details

Aimbridge Hospitality is a global hospitality company with over 1,500 properties worldwide. Based in Plano, TX, with additional offices internationally, we offer opportunities to grow your career in a dynamic environment.

Company Overview

As a leader in third-party hotel management, our portfolio includes over 1,550 hotels across the globe. We foster a culture of excellence and service, inspiring our associates to be their best. Join Aimbridge Hospitality and explore a world of possibilities.

Benefits

Eligible full-time employees receive a comprehensive benefits package, including:

• Daily Pay options
• Medical, Dental, Vision insurance
• Disability income options
• Life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the company

We are an independent hotel management firm dedicated to delivering superior investment returns, offering services in property management, asset management, development, renovation, and consulting for hotels and resorts.