Talent Specialist, US & Canada

Otis SE; Norwich (CT); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Otis SE is seeking a US & Canada Talent Specialist to support enterprise talent programs and processes that drive performance and growth. This role, within the Talent Management CoE, partners with HR and learning teams to ensure consistent execution, governance, and analytics across regions.

This position can be remotely located within the United States. The role emphasizes collaboration with HR partners, development of talent insights, and governance of talent processes, including succession

Qualifications

• Experience in Talent Management, HR, organizational development, or related fields.
• Experience supporting enterprise Talent Management programs, including performance management, talent reviews, succession planning, onboarding, or related processes.
• Proven ability to partner with program owners and cross-functional stakeholders to execute enterprise-wide initiatives.
• Experience working in a matrixed, global organization preferred.
• Knowledge of ServiceNow help desk and ticket resolution.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, OneNote, PowerPoint, SharePoint, Copilot).
• Strong learning agility with technology and quick learner.
• Strong time management, detail-oriented and capable of multitasking.

Responsibilities

• Support Talent Management program owners with the execution of enterprise talent management processes, including onboarding, surveys, engagement, reviews, succession planning, and team effectiveness.
• Coordinate talent activities, maintain profiles and succession plans, monitor milestones and governance, ensure regional consistency.
• Create reports and analyses to identify workforce trends, validate talent data, and derive actionable insights.
• Deliver on global project plans, timelines, communications, and stakeholder coordination for Talent CoE initiatives; maintain documentation and tools.
• Partner with HR stakeholders to support talent priorities, provide consultation on processes, and drive adoption of enterprise practices.

Skills

Talent Management

Human Resources

Organizational Development

Learning & Development

Matrixed Organization

Tools

ServiceNow

Microsoft Office

SharePoint

Copilot

Job description

Role Summary

The US & Canada Talent Specialist supports the implementation, and execution of enterprise talent programs and processes that enable business performance and organizational growth. As a member of the Talent Management Center of Excellence (CoE), this role serves as a key operational partner to Talent Management program owners, supporting the execution, administration, stakeholder coordination, reporting, and ongoing enhancement of enterprise talent initiatives. The Talent Specialist partners with HR Business Partners, Talent & Learning advisors, Learning, to drive talent management initiatives. The role helps ensure consistent execution and administration of talent programs through operational excellence, analytics, stakeholder coordination, and process support. This position can be remotely located within the United States.

Key Responsibilities

• Talent Management Support Talent Management program owners with the execution of enterprise talent management processes, including onboarding, enterprise surveys, engagement, talent reviews, succession planning, team effectiveness and performance. Partner with Talent Management program owners to coordinate program execution, maintain process documentation, monitor milestones, support governance activities, and ensure consistent delivery across regions and functions.
• Coordinate talent activities and ensure consistency across functions and regions. Maintain talent profiles, succession plans, and development data within talent systems. Monitor talent health indicators and identify areas of risk or opportunity. Track succession readiness, bench strength, and development progress. Partner with Talent leaders and HR stakeholders to ensure succession actions are monitored and completed. Prepare succession reports, dashboards, and executive-level insights leveraging provided templates.
• Talent Insights Create reports and analyses to identify workforce trends, talent gaps, and capability needs. Monitor and validate talent data to ensure accuracy, completeness, and integrity of talent records, succession plans, talent review outcomes, and program reporting. Leverage global program guidance to translate workforce and talent data into actionable insights and recommendations.
• Talent Operations & Governance Deliver on global project plans, timelines, communications, and stakeholder coordination for Talent CoE initiatives in region/function they support. Ensure talent processes, tools, and documentation are maintained and updated. Maintain program documentation, process guides, templates, reporting tools, and communication materials to support talent program delivery. Coordinate project activities, timelines, testing efforts, stakeholder communications, and implementation support for Talent CoE initiatives. Support governance activities, process improvements, and change management efforts. Ensure compliance with applicable talent policies and data privacy requirements. Research and resolve issues that may impact day-to-day talent operations; troubleshoots issues from updates, new implementations, configurations, etc.
• Stakeholder Partnership Partner with HR Business Partners, Talent Partners, Learning CoE, and business leaders to support talent priorities. Provide consultation and support regarding talent processes, timelines, and tools. Facilitate talent program communications and stakeholder engagement activities. Promote consistency and adoption of enterprise talent practices across the organization. Support talent technology platforms by performing testing, validating system updates, troubleshooting issues, maintaining documentation, and partnering with HR Technology teams on enhancements.

Qualifications & Requirements

• Experience in Talent Management, Human Resources, Organizational Development, Learning & Development, or related disciplines.
• Experience supporting enterprise Talent Management programs, including performance management, talent reviews, succession planning, engagement, onboarding, workforce planning, or related talent processes.
• Demonstrated ability to partner effectively with program owners and cross-functional stakeholders to execute enterprise-wide initiatives.
• Experience working in a matrixed, global organization preferred.
• Knowledge of / Experience with ServiceNow help desk and ticket resolution.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, OneNote, PowerPoint, SharePoint and Copilot
• Strong learning agility with technology; quickly learns new applications and tools.
• Strong time management skills: able to organize and execute tasks and activities with urgency and deliver on time.
• Is detail-oriented and highly organized, strong ability to multi-task.
• Strong collaboration skills: ability to work cross-functionally, globally and with remote teams.
• Strong problem-solving, decision-making, and critical thinking skills.

The salary range for this role is $80,000-$95,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us Buildwhatsnext! Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.