Talent Specialist

3Rivers Federal Credit Union; Fort Wayne (IN); On-site; USD 27,000 - 45,000; Full time

Job summary

3Rivers Federal Credit Union is seeking a Talent Specialist to act as the People Center's subject matter expert for employee relations, policy interpretation, and workforce consulting across regions. You will partner with operational leaders to resolve complex employee concerns, interpret employment practices, and strengthen compliance while enhancing the employee experience.

Reporting to the People Center of Excellence, this role translates workforce strategies into practical solutions by

Qualifications

• Bachelor’s degree in HR, Business Administration, Organizational Development, or related field preferred.
• Typically 2–4 years of progressive HR generalist, employee relations, HR operations, or talent support experience.
• PHR, SHRM-CP, or related HR certification preferred.

Skills

Employee relations

HR operations

Onboarding

Compliance administration

HRIS systems

Ticketing systems

Workforce reporting

Policy interpretation

Conflict resolution

Analytical thinking

Workforce analytics

Organizational change

Education

Bachelor’s degree in HR/related field

2–4 years HR generalist/employee relations

PHR/SHRM-CP preferred

Tools

HRIS systems

Ticketing systems

Workforce reporting tools

Job description

Reports To

VP of People Center

Position Type

Non-Exempt

Individual Contributor

Pay

$19.72/hr - $32.52/hr

Note - Pay is dependent on education and experience, with the top of the range reflecting 10+ years of experience holding a similar title, job duties, and having done it within the finance industry.

Position Summary

The Talent Specialist is responsible for serving as the People Center's subject matter expert for employee relations, workforce consulting, policy interpretation, and regional People Center operations. This role partners closely with operational leaders to resolve complex employee concerns, interpret employment practices, identify workforce trends, strengthen compliance, and improve People Center programs while providing advanced consultation that enhances organizational capability and employee experience. Through analytical insight, trusted partnership, and operational expertise, the Talent Specialist strengthens workforce effectiveness, supports organizational health, and advances a positive workplace culture.

Reporting through the People Center of Excellence, the Talent Specialist translates organizational workforce strategies, employment practices, compliance requirements, and People Center priorities into practical business solutions by partnering with Talent Coordinators, Talent Acquisition, Total Rewards, Learning, Payroll, leaders, executive leadership, and internal business partners to resolve complex employee relations matters, interpret policies, analyze workforce trends, improve People Center processes, guide organizational change, support compliance initiatives, and strengthen leader capability across assigned business areas. The role applies expertise in employee relations, workforce consulting, HR compliance, conflict resolution, workforce analytics, organizational problem solving, and continuous improvement to strengthen leadership decision making, improve employee experiences, reduce organizational risk, and enhance People Center effectiveness.

Serving as the organization's technical expert for frontline People Center operations, this role builds enterprise capability by identifying workforce trends, improving People Center processes, strengthening policy application, coaching leaders, enhancing workforce analytics, and promoting consistent employment practices across the organization. Success in this position requires balancing consultation, analytical thinking, communication, sound judgment, influence, collaboration, adaptability, confidentiality, operational discipline, and employee advocacy while enabling leaders, strengthening organizational culture, and advancing the credit union's mission through exceptional workforce stewardship.

Knowledge Requirements

• Strong knowledge of employee relations practices, HR operations, onboarding, and compliance administration.
• Ability to interpret and apply HR policies, procedures, and employment practices consistently.
• Strong communication, interpersonal, and conflict resolution skills.
• Strong analytical capability in tracking trends, interpreting workforce data, and generating actionable insights.
• Ability to manage multiple priorities and sensitive employee issues simultaneously.
• Strong organizational skills with attention to detail and documentation accuracy.
• Proficiency in HRIS systems, ticketing systems, and workforce reporting tools.
• Ability to balance employee advocacy, policy discipline, and organizational consistency.

Education And/or Experience

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field preferred.
• Typically 2–4 years of progressive HR generalist, employee relations, HR operations, or talent support experience.
• Experience in employee relations coordination, onboarding administration, compliance tracking, or HR service delivery preferred.
• Financial services, banking, or credit union experience preferred.
• PHR, SHRM-CP, or related HR certification preferred.

Work Environment & Physical Effort

Normal

Core Values

• Commitment - Be all in.
• Consistency - Be all in EVERY DAY.
• Innovation - Think (UYH) and ASK WHY.
• Integrity - Do the RIGHT thing, not the easy or quick thing.
• Quality - Do an OUTSTANDING job, don’t run out of GAS.
• Trust - Hold trust and be trustworthy.
• Value - Make members' lives better, easier, safer; help them fulfill dreams; help them do what they don’t know how to or think isn’t possible even if it’s not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)