Talent Operations Program Specialist

pacificlife; Newport Beach (CA); On-site; GBP 85,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Generous paid time off

Paid parental leave

Job summary

Pacific Life is seeking a Talent Operations Program Specialist to join the Talent Management team in Newport Beach, CA. You will support end-to-end coordination of enterprise talent and development programs, maintain participant records, coordinate calendaring and enrollment, manage tracking and communications for virtual and in-person events.

You will serve as a key liaison with external learning vendors, act as a subject matter expert in program coordination, and support LMS usage across the

Qualifications

• Bachelor's degree required in HR, IT, Education, IO psychology, or related field.
• 3-5 years of experience in learning and development, organization development, or talent management.
• Familiarity with learning systems and platforms.

Responsibilities

• Coordinate end-to-end development program logistics, including LMS setup, enrollment, and communications.
• Manage participant records, attendance, and completion reporting for enterprise initiatives.
• Act as liaison between Pacific Life and external learning vendors; support program rollouts globally.
• Maintain documentation in SharePoint or similar platforms; ensure system readiness with LMS administrator.
• Monitor risks and issues; communicate with senior team members regularly.

Skills

LMS coordination

Stakeholder management

Project management

Learning & development

Cross-functional collaboration

Education

Bachelor's degree in HR/IT/Education/IO psychology

Tools

Cornerstone Learning System

SharePoint

Job description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Talent Operations Program Specialist to join our Talent Management team in Newport Beach, CA.

As a Talent Operations Program Specialist, you'll move Pacific Life, and your career, forward by supporting the end-to-end coordination of our enterprise talent and development programs. This role maintains participant records, coordinates calendaring and enrollment, manages tracking and assessments, produces reports, and handles participant communications for virtual and in-person events. Acting as a key liaison between the Pacific Life and external learning vendors, the Talent Operations Program Specialist serves as a subject matter expert in development program coordination and in the effective use of the Learning Management System (LMS). You will fill a new role that sits on the People Experience (PX) team within Talent Management, reporting directly to the Talent Management Operations Lead. You will work as an individual contributor, and your colleagues will include other Talent Management professionals across the team.

How you'll help us move forward:

• Build and execute development program processes and logistics for enterprise initiatives globally, including: program logistics planning, LMS setup and event management, calendar scheduling and enrollment, nomination approach and execution, communications, assigning pre-work and managing materials, recording attendance and completion records
• Work across the program portfolio to help build processes to scale and partner with key stakeholders (i.e. PBP, Talent Management Leadership) to execute with excellence
• Responsible for participant program experience enterprise wide, including communications and inquiries
• Maintain organized and consistent documentation and repositories in SharePoint or other collaboration platforms.
• Partner with the Cornerstone Learning System Administrator to ensure optimal system configuration and readiness for global program rollouts.
• Own and monitor participant tracking including accurate and consistent attendance, completion, and evaluation reports for stakeholders.
• Raise delivery risks, system issues, or operational concerns to senior team members through regular project or program meetings.
• Partner across PX for seamless program delivery, including People Business Partners, Data and analytics, Facilities, etc.
• Work with the Talent Development, Talent Enablement and OD teams to ensure that the program calendar and planning is appropriate to maximize learning engagement

The experience you bring:

• Bachelor's degree in HR, Information Technology, Education, Industrial-Organizational Psychology, or related field
• 3-5 years of experience in learning and development, organization development, or talent management
• Familiarity with learning systems and platforms
• Ability to engage stakeholders and HR partners
• Comfortable working in a fast-paced, evolving business environment
• Ability to manage talent programs from concept to close
• Experience managing multiple complex projects across time zones

What makes you stand out:

• Experience in the insurance or financial services industry
• Demonstrated strength in operational discipline
• Strategic thinker with strong project management capabilities
• Exceptional stakeholder management and communication skills
• Experience working globally and supporting a matrixed organization
• An Enterprise mindset

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$113,490.00 - $138,710.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave