Talent Operations

UMAI Consultancy; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning stipend

Social travel stipend

Annual offsite

Co-working stipend

Job summary

ElevenLabs is seeking a hands-on Talent Operations professional to own Ashby configuration, interview plans, and data hygiene across 40+ countries. You will help recruiters focus on candidates while automating scheduling and workflow improvements.

You’ll contribute to scale efforts with AI-driven tooling, standardize processes, and support projects that enhance candidate experience and operational efficiency.

Qualifications

• Ashby Power User with hands-on experience setting up jobs, postings, feedback forms and interview plans.
• Experience in recruiting operations or coordination in a fast-moving team.
• Strong data hygiene instincts; fix root causes, not just symptoms.
• Comfortable using AI tools to cut manual work and move faster.

Responsibilities

• Be the first point of contact for Ashby questions; write how-tos.
• Build and customize interview plans, stages, feedback forms and scorecards.
• End-to-end management of jobs and postings across locations; keep data accurate.
• Own ATS hygiene: stage mapping, attributions, rejection reasons, department structure.
• Support Talent Ops on process changes, tooling rollouts and scheduling projects.

Skills

Ashby power user

Operations experience

Data hygiene

AI tooling

Clear communication

Tools

Ashby

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We Have Expanded From Voice Into Three Main Platforms

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About The Role

Our Talent Operations team runs the machinery behind hiring at ElevenLabs: the systems, workflows and data that help us hire exceptional people quickly. We’re hiring at pace, with 200+ open roles across 40+ countries, and Ashby sits at the centre of all of it. We're looking for a hands-on Ashby expert who can turn hiring priorities into clean, working setups, so recruiters and interviewers can focus on candidates rather than the tool. You’ll be the person the talent team trusts to get the system right, and to know when something is quietly going wrong.

Talent Operations works from first principles. We don’t ask how hiring has always been done. We ask how to make it the best possible experience for candidates, hiring managers, recruiters and everyone involved. Automation and AI drive everything we do, because we’re scaling our talent function without scaling headcount at the same rate. The goal is to maximize the impact each person on the team can have.

To start, your time will be split as ~60% Ashby build and administration, ~25% scheduling support and Talent Ops projects, and ~15% data and reporting.

What you’ll own

• Ashby go-to: be the first point of contact for Ashby questions from recruiters, interviewers, and hiring managers. Write the how-tos so the same question doesn’t get asked twice.
• Interview plans: build and customize interview plans, stages, feedback forms and scorecards. Update them as roles and processes change, keeping structure consistent so data stays comparable across teams.
• Jobs and postings. End to end: take approved headcount to a live, accurate job and posting quickly. That covers hiring teams, approvals, custom fields, job boards and postings across locations. Keep every job accurate through to close and archive.
• Data quality: own ATS hygiene, including stage mapping, source attribution, rejection and archive reasons, department and team structure, and stale applications. Spot problems before they show up in a report.
• Process and projects: support Talent Ops on process changes, tooling rollouts and projects that help the function scale, plus interview scheduling support during busy periods (or until we roll out agentic scheduling).

In Your First 6 Months, You Will

• Audit and standardize interview plans across ElevenLabs so pipeline data is comparable
• Cut job setup time by templating common role types
• Automate a manual workflow with AI or integration tooling
• Improve interviewer capacity and assist with automating scheduling
• Own 1-2 Talent Operations projects end to end

Requirements

• Ashby Power User. Prior hands-on Ashby experience as an active, day-to-day user, including setting up jobs, postings, feedback forms, and interview plans.
• Fast-paced Operations. Experience in recruiting operations or coordination in a fast-moving team.
• Strong data hygiene instincts. Messy data bothers you, and you fix the root cause, not just the symptom.
• AI native. Comfortable using AI tools to cut manual work and move faster.
• Clear written communication. You can explain a system change to a hiring manager in two sentences.
• Timezone: Able to work in United States timezone hours.

Bonus

• Strong analytical and reporting skills. You’re confident building reports in Ashby and working with exported data in spreadsheets (pivots, lookups, basic formulas), and you can turn the numbers into a clear story about what’s working and what isn’t.
• Scheduling at Scale. Interview scheduling at scale, including complex multi-timezone panels.
• Project Management. Organized and able to run projects end to end with multiple stakeholders.

You Might Be a Great Fit If

• You enjoy being the person who knows how the system actually works
• You’d rather build a template once than do the same setup ten times
• You’re comfortable moving fast without letting accuracy slip

Location

This role is remote and can be executed globally, with a preference for United States timezones. If you prefer, you can work from our offices in New York or San Francisco.

Interview Process

• AI Interview
• Meet the Hiring Manager
• Case Study
• Call with the Team
• Final Interview

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.