Talent Experience Specialist

Beeline; United States; À distance; USD 50 000 - 60 000; Plein temps

Résumé du poste

Beeline is seeking a Talent Experience Specialist in the United States to support our customers and drive an exceptional end-to-end experience.

You will work with the Talent Experience team and internal partners to manage tickets, calls, and inquiries with speed, accuracy, and empathy, ensuring high satisfaction. The role emphasizes data-driven improvements and cross-functional coordination.

Qualifications

• 1+ years of Customer Service or related experience.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Clear and effective communication skills (in person, phone, email, etc.).
• Proficiency with MS Office Suite.
• Experience with Zendesk a plus, but not a requirement.
• Experience with staffing and/or tech companies preferred.
• Bachelor's degree preferred.

Responsabilités

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls.
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.

Connaissances

Customer service

Communication

MS Office

Zendesk

Teamwork

Formation

Bachelor's degree

Outils

Zendesk

Description du poste

At MBO we give people the control to do the work they love the way they want.

We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.

By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

Why should you apply?

If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.

Position Purpose:

The Talent Experience team is currently seeking a Talent Experience Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Talent Experience team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience. Budgeted Compensation: $50,000 - $60,000

Responsibilities:

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.

Requirements:

• 1+ years of Customer Service or related experience
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working through customer issues
• Clear and effective communication skills (in person, phone, email, etc.)
• Proficiency with MS Office Suite
• Experience with Zendesk a plus, but not a requirement
• Experience with staffing and/or tech companies preferred
• Bachelor's degree preferred

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously

Our Company:

For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.

Our Vision:

Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission:

Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled