Talent Development Manager

Penn National Insurance Company; Harrisburg (Dauphin County); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Talent Development Manager to spearhead training initiatives in a hybrid role. This position offers the unique chance to shape the company's approach to talent development independently. You will engage with leadership to align training with strategic goals, design impactful learning programs, and enhance employee performance. If you are passionate about fostering a culture of learning and development, this is an exciting opportunity to make a significant impact within the organization.

Qualifications

• 5+ years of experience in training and instructional design.
• Proven ability to manage learning management systems effectively.

Responsibilities

• Design and deliver corporate training programs aligned with business goals.
• Conduct needs assessments and develop individual development plans.

Skills

Instructional Design

Training Facilitation

Project Management

Communication Skills

Change Management

Education

Bachelor’s Degree in Organizational Development

Tools

Oracle HCM Learning Management System

Microsoft Office Suite

Job description

Penn National Insurance is hiring a Talent Development Manager for a hybrid role in Harrisburg, PA.

Are you a highly motivated self-starter with a passion for developing people and driving learning initiatives? We are looking for a Talent Development Manager to lead all aspects of our corporate training and development efforts. This is a unique opportunity for an experienced professional to own and operate a one person department – designing, delivering, and managing learning programs across the organization. With no direct reports, you have the autonomy to recommend and shape the company’s approach to talent development from the ground up. If you thrive in an independent role and enjoy making a measurable impact, we want to hear from you.

Competencies and Essential Duties

Business Acumen

• Engages with business leaders to understand business strategy and design training programs inclusive of all employees to meet strategic goals.
• Engage in individual leadership assessment and development planning to accelerate leader effectiveness.
• Design and launch a curriculum built to re-enforce culture, improve retention, support organizational innovation and prepare future leaders.
• Work to ensure that leadership teams are aligned around the foundational elements of our mission, vision, values and strategy, while guiding them on how to achieve their desired results.
• Conducts team building strategic exercises with divisions, as requested.
• Assists with the onboarding program.

Negotiation

• Partner with Leadership Council and human resources leadership to improve and support organizational performance.
• In partnership with the Human Resources Business Partner, coach key leaders on how to obtain buy-in, better navigate conflict, and drive for clarity on team goals and contributions to the organization through development opportunities.
• Consults with management and individual employees to develop targeted individual developmental plans (IDPs), in support of succession planning, career development and employee performance initiatives.

Results Oriented

• Provide change management support to ensure effective innovation implementation, including design/facilitation, action planning, metrics & reporting.
• Communicates talent development resources and markets opportunities to the organization.
• Provides monthly development tips and articles to employees and leadership.
• Provides employee development opportunities through mentorship programs and in-house training opportunities.
• Coordinates and facilitates training for new people leaders.
• Ties curriculum to corporate competency model.

Time & Priority Management

• Conducts annual organizational educational needs assessments to ensure training content aligns with business goals and strategy.
• Meets project deadlines in support of Oracle system management and configuration, in support of divisions and corporate training needs.
• Provides oversight to the administration of the academic studies program and The Institutes program.
• Manages relationships with external vendors.

Decision Making

• Ensure alignment of business goals/strategy with organizational strategy and design by supporting the operational plan.
• Assess and diagnose organizational issues, including compliance training, business process re-design, feedback systems, culture change, etc.
• Identifies, recommends, assesses, designs, facilitates, implements and evaluates training and development initiatives from both internal and external resources.
• Analyze employee learning needs to develop new learning programs or modify and improve existing programs. To include career mapping, trainee programs, mentor programs, emerging leader program, etc.
• Responsible for the design, configuration and maintenance of the Oracle HCM Learning Management System
  • Creates training materials on all aspects of the system.
  • Conducts quarterly patch testing.
  • Configures and administers career mapping.
  • Configures and manages training communities.
• Creates and monitors training assessments.

Performs other duties as may be assigned by the Director, Talent Management.

CORPORATE CORE COMPETENCIES

Effectively Communicates and Connects

• Communicates and negotiates effectively with peers regarding work outcomes.
• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
• Build and nurture positive relationships within the workplace.

Customer Focused

• Identifies explicit and implied customer needs.
• Asks probing questions to fully understand business requirements.
• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
• Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
• Owns resolution of customer experience outcome.

Talent Development Mindset

• Discuss technical and professional development with peers to gain suggestions for further development.
• Actively seek and act on opportunities to recognize peers for high performance.
• Stays alert to identify learning opportunities for self.

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
• Participate in and actively support change initiatives, and provide ideas to promote their success.
• Recognizes and manages an ambiguous work environment.
• Demonstrates flexibility in generating alternative solutions and recommendations.

Demonstrates Accountability

• Applies judgment in making decisions about own work, and takes responsibility for actions.
• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
• Understands the mission of the organization.

SPECIAL RELATIONSHIPS

• Interacts with all levels of the organization internally, as well as interaction with external entities, such as training vendors.
• Develops partnerships with leadership to promote employee development and organizational effectiveness.

QUALIFICATIONS

Education/Credentials

• Bachelor’s degree with an emphasis in OD, Organizational Psychology, or a related field desired.

Experience

• Must possess a minimum of 5 years’ work experience in training, instructional design and facilitation.
• Demonstrated experience in the development of instructional materials.
• Demonstrated analytic savvy with data across all aspects of the learning and development process.
• Demonstrated ability managing a learning management system (Oracle HCM preferred).

Technical/Professional Knowledge

• Skilled in educational techniques and practices focused on the adult learner.
• Excellent interpersonal, presentation, oral and written communication skills with the ability to communicate with small to very large groups while using multiple forms of media (lecture, workshops, e-learning, virtual and live environments).
• Knowledge of Microsoft Office products such as Word, Excel and PowerPoint.
• Knowledge of training and learning management software solutions.
• Ability to interpret business concepts and translate into actionable training material.
• Strong project management and organizational skills.
• Ability to understand complex situations and provide meaningful solutions.
• Must be detail oriented and a self-starter, within a fast-paced, changing environment.

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must be able to travel, with overnight stays required.

Only candidates from the following states will be considered for opportunities with Penn National Insurance/Inservco Insurance Solutions: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.