Talent Advisor

Surge Staffing; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Surge Staffing is currently seeking a Talent Advisor to join their Memphis office. This full-time position requires delivering exceptional customer service, recruiting and training temporary associates, and enhancing client partnerships. Applicants should have at least one year of sales experience and a high school diploma or equivalent. Proficiency in Microsoft Office and strong problem-solving skills are essential for success in this role.

Surge Staffing is an equal opportunity employer committed to a diverse workforce.

Qualifications

• Must have at least 1 year of sales experience.
• Previous experience in sales, human resources, or a service industry recommended.
• Ability to effectively work independently or in a group setting.

Responsibilities

• Deliver superb customer service to clients and temporary associates.
• Recruit, conduct interviews and follow-up with candidates.
• Assist in the development of business leads and retention of clientele.

Skills

Customer service

Sales experience

Teamwork

Problem-solving

Strong communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Surge Staffing is seeking a Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service Representative/Sales

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Deliver superb customer service to clients and temporary associates
• Must have at least 1 year of sales experience
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS

• High school diploma required; or equivalent work experience/education greatly preferred
• Must have sales experience at least 1 year
• Previous experience in a supervisory or leadership role a plus
• Previous experience in sales, human resources, or a service industry recommended
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.