Talent Acquisition Manager

CCM CrossCountry Mortgage, LLC; San Juan Capistrano (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-term Disability

Employee Assistance Program

Wellness Program

Job summary

CrossCountry Mortgage, LLC is seeking a Talent Acquisition Manager to lead full-cycle recruitment for Loan Officer roles and partner with branch leadership to drive strategic hiring and growth.

You will build and maintain robust talent pipelines, promote our employer brand, and track recruiting metrics to inform data-driven decisions. The role emphasizes an engaging candidate experience and inclusive, compliant hiring practices.

Qualifications

• 5+ years of recruiting experience, preferably within mortgage, financial services, or sales-driven environments.
• Experience using applicant tracking systems (ATS) and CRM tools.
• Excellent communication and negotiation skills.
• Strong networking and relationship-building abilities.
• Proficient with Microsoft Office Suite.

Responsibilities

• Lead full-cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, offer presentation, and onboarding coordination.
• Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs.
• Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research.
• Ensure a fair, inclusive hiring process aligned with CCM policies and best practices.
• Deliver a professional, timely, and engaging candidate experience across the hiring lifecycle.
• Promote CrossCountry Mortgage’s employer brand across multiple channels to attract top talent.
• Track, analyze, and report on recruiting metrics to inform continuous improvement and support data-driven hiring decisions.
• Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support business growth and production goals.
• Support onboarding and early-stage retention efforts by partnering with leadership to ensure a smooth transition for new hires.
• Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to stay competitive.

Skills

Networking

Relationship-building

Communication

Negotiation

Organization

Education

High School Diploma or equivalent

Tools

ATS

CRM tools

MS Office

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Talent Acquisition Manager is responsible for leading full-cycle recruitment efforts to attract and hire top Loan Officer talent while partnering closely with branch leadership to execute strategic talent acquisition initiatives that support business growth. This role drives proactive sourcing, builds and maintains robust and highly qualified talent pipelines, and promotes CrossCountry Mortgage’s employer brand through targeted outreach. The Talent Acquisition Manager delivers a high-quality candidate experience by ensuring a professional, timely, and engaging hiring process.

Job Responsibilities:

Lead full-cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, candidate assessment, offer presentation, and onboarding coordination. Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs. Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research. Ensure a fair, consistent, and inclusive hiring process aligned with CCM policies and best practices. Deliver a professional, timely, and engaging candidate experience, ensuring clear communication and a positive impression throughout the hiring lifecycle. Promote CrossCountry Mortgage’s employer brand across multiple channels (e.g., social media, job fairs, industry events) to attract top talent. Track, analyze, and report on recruiting metrics to inform continuous improvement and support data-driven hiring decisions. Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support business growth and production goals. Support onboarding and early-stage retention efforts by partnering with leadership to ensure a smooth transition and integration of new hires. Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to remain competitive in talent acquisition efforts.

Qualifications and Skills:

High School Diploma or equivalent. 5+ years of recruiting experience, preferably within mortgage, financial services, or sales-driven environments. Experience using applicant tracking systems (ATS) and CRM tools. Experience maintaining a professional network, preferred. Advanced networking and relationship-building skills. Excellent communication, collaboration and negotiation skills. Skilled at prioritizing and organization to manage multiple engagements weekly. Proficient with Microsoft Office (i.e., Word, Excel, Outlook, PowerPoint).

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

So once you've had a chance to explore our current open positions, and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.