Talent Acquisition Manager

UNKNOWN; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Competitive compensation plan

Job summary

CrossCountry Mortgage, LLC is seeking a Talent Acquisition Manager to lead full-cycle recruitment for Loan Officer roles and partner with branch leadership to drive growth. You will source proactively, build pipelines, and ensure an engaging candidate experience while upholding CCM's inclusive hiring standards.

This role requires 5+ years of recruiting experience, expertise with ATS/CRM tools, and strong communication and negotiation skills to align talent strategy with production goals and

Qualifications

• 5+ years of recruiting experience, preferably in mortgage/financial services or a sales-driven environment.
• Experience with applicant tracking systems and CRM tools; strong network-building skills.
• Excellent communication, collaboration, and negotiation abilities.

Responsibilities

• Lead full-cycle recruitment for Loan Officer roles, including sourcing, interviewing, offer, and onboarding.
• Partner with branch leadership to develop talent acquisition strategies aligned with business goals.
• Build and maintain a robust talent pipeline through proactive sourcing and market research.
• Ensure a fair, inclusive hiring process and engaging candidate experience.
• Promote CCM’s employer brand across channels and track recruiting metrics.

Skills

ATS

CRM tools

Networking

Communication

Organization

Negotiation

MS Office

Education

High School Diploma

Tools

ATS software

CRM software

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

• Competitive compensation plan
• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

Position Overview

The Talent Acquisition Manager is responsible for leading full-cycle recruitment efforts to attract and hire top Loan Officer talent while partnering closely with branch leadership to execute strategic talent acquisition initiatives that support business growth. This role drives proactive sourcing, builds and maintains robust and highly qualified talent pipelines, and promotes CrossCountry Mortgage’s employer brand through targeted outreach. The Talent Acquisition Manager delivers a high-quality candidate experience by ensuring a professional, timely, and engaging hiring process.

Job Responsibilities

• Lead full-cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, candidate assessment, offer presentation, and onboarding coordination.
• Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs.
• Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research.
• Ensure a fair, consistent, and inclusive hiring process aligned with CCM policies and best practices.
• Deliver a professional, timely, and engaging candidate experience, ensuring clear communication and a positive impression throughout the hiring lifecycle.
• Promote CrossCountry Mortgage’s employer brand across multiple channels (e.g., social media, job fairs, industry events) to attract top talent.
• Track, analyze, and report on recruiting metrics to inform continuous improvement and support data-driven hiring decisions.
• Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support business growth and production goals.
• Support onboarding and early-stage retention efforts by partnering with leadership to ensure a smooth transition and integration of new hires.
• Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to remain competitive in talent acquisition efforts.

Qualifications and Skills

• High School Diploma or equivalent.
• 5+ years of recruiting experience, preferably within mortgage, financial services, or sales-driven environments.
• Experience using applicant tracking systems (ATS) and CRM tools.
• Experience maintaining a professional network, preferred.
• Advanced networking and relationship-building skills.
• Excellent communication, collaboration and negotiation skills.
• Skilled at prioritizing and organization to manage multiple engagements weekly.
• Proficient with Microsoft Office (i.e., Word, Excel, Outlook, PowerPoint).

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.