Takeout HTO

Hawkers, LLC; Chapel Hill (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Highly Competitive Wages

Benefits and Vacation Time for Full-Time Team Members

Exclusive Dining Discounts

Unlimited Growth & Career Advancement Opportunities

Fun & Engaging Work Environment

Job summary

A vibrant food service team is seeking a Hawkers Take-Out (HTO) person to take orders and provide exceptional guest service. The role involves handling phone and in-person orders, ensuring accuracy, and maintaining a positive attitude under pressure. Candidates must be at least 18 years old and ideally hold or obtain a Food Handlers Certification. Join a fun environment where career growth and competitive wages are highlighted.

Qualifications

• Must have or be willing to obtain Food Handlers Certification.
• Must be at least 18 years of age.
• Strong understanding of online ordering and third-party delivery systems.
• Gathers and organizes HTO orders accurately and efficiently for guest pickup.
• Delivers HTO orders to guests as they arrive for pickup; maintains a positive attitude and works well under pressure with staff.
• Ensures proper cleanliness and general maintenance of the section during shift.
• Takes payments in acceptable payment forms and ensures accurate tracking and security of guest information.
• Operates POS system with accuracy and efficiency to take and complete orders.
• Performs side work at the start, during and end of each shift.
• Other duties may be assigned as needed.
• Must have or be willing to obtain Food Handlers Certification and follow OSHA and HACCP standards.
• Must be at least 18 years of age.

Responsibilities

• Take food and drink orders accurately over the phone.
• Ensure cleanliness and maintenance of the section during the shift.
• Handle payments with accuracy and security.
• Prepare and organize orders for pickup and coordinate with staff.
• Maintain cleanliness and proper section upkeep during shifts.

Skills

Customer service skills

Ability to operate Point of Sale (POS) System

Knowledge of the menu

Effective communication skills

Communication

Teamwork

Tools

Online ordering platforms

Third-party delivery systems

Job description

Description

Becoming a Hawkers team member is about so much more than receiving amazing benefits, working in a fun atmosphere, and eating delicious food. While we offer all those things and more, being a Hawkers team member is about being part of something adventurous. Something fresh. Something vibrant. It is about working in a team environment full of motivated creators who wake up every day ready to grow.

What’s in it for you?

• Highly Competitive Wages
• Benefits and Vacation Time for Full-Time Team Members
• Exclusive Dining Discounts
• Unlimited Growth & Career Advancement Opportunities
• Fun & Engaging Work Environment

The Deets:

The primary responsibility of a Hawkers Take-Out (HTO) person is to take a guest’s order via telephone in a manner that creates an experience encouraging the guest to become a repeat patron of Hawkers Asian Street Food. The HTO will be friendly and responsive and assist in providing an exceptional ordering experience for all our guests. The HTO person’s primary objective is to demonstrate excellence in guest service.

Requirements

• Takes food and drink orders over the phone and for walk-in to-go guests accurately and with a positive attitude.
• Understands the online ordering process as well as third party delivery systems thoroughly to ensure order accuracy.
• Knowledge of the menu, with the ability to make suggestions.
• Gathers and organizes HTO orders accurately and efficiently for guest pickup.
• Delivers HTO orders to guests as they arrive for pickup.Maintains a positive attitude and ability to work well under pressure with Server Assistants, Cooks, and other staff.
• Ensure proper cleanliness and general maintenance of section during shift.
• Takes payments in acceptable payment forms and ensures accurate tracking and security of guest information.
• Ability to operate Point of Sale (POS) System with accuracy and efficiency to take and complete orders.
• Perform side work at the start, during and end of each shift as assigned.
• Other duties may be assigned as the need arises.
• Must have or be willing to obtain Food Handlers Certification and understand and follow OSHA and HACCP compliance standards.
• Must be at least 18 years of age.

Physical Demands:

• Must be able to frequently stand, walk, bend, squat, and reach above shoulder level.
• Must be able to lift/carry up to 20 lbs.