Tag & Title Coordinator

AAA Mid-Atlantic; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with company match

Paid time off

Job summary

AAA Club Alliance is seeking an experienced Tag & Title Coordinator for a full-time role at our Warminster, PA location. You will manage title applications, guide customers through regulatory requirements, and mentor title clerks while ensuring timely submissions.

The position emphasizes accuracy, customer service excellence, and up-selling AAA memberships and services. Notary designation is preferred or obtainable within six months.

Qualifications

• Sales and customer service experience, ideally in a lead role.
• Notary Public designation or ability to obtain within 6 months.
• Familiarity with motor vehicle title processes and registrations.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Provide guidance on state regulations for titles and registrations.
• Lead and mentor title clerks and oversee timely submission of applications.
• Prepare and submit all applications to state agencies on schedule.
• Investigate and resolve discrepancies in submitted applications.

Skills

Sales experience

Customer service

Notary Public

Computer skills

Communication skills

Lead role experience

Education

High school diploma

Tools

Motor Vehicle Title system

Job description

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! Check out what AAA can offer you:

• The starting base compensation for this position is $19.15 to $24.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay , with an average payout of $162.00 - $580.00 per month.
• Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 602 York Road Warminster, PA 18974

What our Tag & Title Coordinators do:

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

What you will need:

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Customer Service