Taboola News Tier-3 Support

Taboola; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

Taboola is seeking a Technical Support Engineer for its Budapest team. You will own OEM and publisher partner relations from a support perspective, investigating revenue and inventory anomalies, debugging ad-serving and tracking issues, and triaging feed ingestion problems.

You will work with SQL, KQL and BigQuery across production data sources, using Grafana, Kibana and Tableau to monitor anomalies. Expect to collaborate with R&D and Product to drive engineering resolutions and build AI-powered

Qualifications

• Requires strong SQL skills with complex joins, CTEs and window functions.
• Experience in technical support, operations or production engineering on a distributed system.
• Ability to read code and trace logic to identify issues.
• Excellent written and spoken English; able to convey technical findings to diverse stakeholders.
• Investigative mindset with a track record of root-cause analysis and problem solving.
• AI fluency; comfortable using AI tools for coding, analysis and automation.

Responsibilities

• Investigate revenue, inventory, tracking and content categorization issues end-to-end.
• Write and optimize SQL (MySQL, Vertica), KQL and BigQuery against production data sources.
• Build and refine production alerts and dashboards (Grafana, Kibana, Tableau).
• Collaborate with R&D and Product to triage engineering needs and drive resolutions.
• Extend and own the team’s AI tooling portfolio and create runbooks for recurring patterns.

Skills

SQL

Code reading

English fluency

AI tooling

Distributed systems

Tools

Grafana

Kibana

Tableau

BigQuery

MySQL

Job description

Realize your potential by joining the leading performance-driven advertising company!

As a Technical Support Engineer on the team in our Budapest office you are the technical owner of OEM and publisher partner relationships from a support perspective. You investigate revenue and inventory anomalies, debug ad-serving and tracking issues, triage feed‑ingestion and content‑categorization problems, and partner with R&D to root‑cause and fix issues spanning product, infrastructure and algorithmic layers.

This is a deeply technical, high‑ownership, AI‑forward role. The team runs a production portfolio of internal AI tooling — RCA agents, investigation apps and monitoring automation deployed on an internal platform — that has cut investigation times on several workflows from hours to minutes. You will use that tool kit, extend it, and build new pieces of it. Expect to write SQL, Kusto and BigQuery, read code, navigate distributed systems, communicate clearly with R&D and business partners, and use AI tooling fluently as a force multiplier for all of the above.

To thrive in this role, you'll need:

• Strong SQL. Comfortable with complex multi-join queries, CTEs and window functions against large analytical datasets.
• Experience in technical support, technical operations or production engineering on a complex distributed system.
• Able to read code well enough to trace logic and locate issues.
• Strong written and verbal English; able to communicate technical findings to engineers and business stakeholders alike.
• Investigative mindset — you enjoy converging on the root cause from an ambiguous problem report.
• AI fluency. Daily use of AI coding assistants and LLM tooling for code, queries, log analysis, summarisation and small automations. Willing to build internal tools rather than wait for them.

Bonus points if you have:

• Hands-on experience building agents, MCPs or AI-assisted automations, beyond using off-the-shelf assistants.
• Ad-serving systems experience (DFP/GAM, programmatic, fallback paths, attribution, tracking).
• RSS feed‑ingestion pipeline experience.
• Production monitoring and on-call experience (alerts, dashboards, incident response).

How you’ll make an impact:

• Investigate publisher‑side and OEM‑partner technical issues end to end: revenue drops, inventory imbalances, tracking gaps, ad‑serving fallback issues, content categorization errors, feed ingestion problems.
• Write and refine SQL (MySQL, Vertica), KQL (Kusto), and BQ (BigQuery) against production data sources. Use Grafana, Kibana, Tableau, and internal tooling to monitor and drill into anomalies.
• Build, tune and own production alerts for the surfaces you cover.
• Share PagerDuty on‑call and production‑incident response for Taboola News.
• Operate and extend the team's AI tooling portfolio — RCA agents, investigation apps, monitoring automation — and take ownership of stalled initiatives with existing internal demand.
• Partner with R&D and Product: triage what needs engineering involvement, frame the technical question, follow through to resolution.
• Build internal tooling and runbooks with AI assistance; document recurring investigation patterns.
• Identify systemic patterns across tickets and feed them back into product or platform improvements.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being:Enjoy comprehensive benefits (health, etc.), a fully stocked kitchen, and location‑specific perks (gym partnerships, parking)
• Flexibility: We offer a hybrid work schedule with 3 days in‑office with an option to come in more often if desired.
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

By submitting your application/CV, any personal information you provide will be subject to Taboola’s Candidates Data Policy. Please review our policy carefully before submitting any of your personal information. You may contact us at [e-mail] with any questions about how we collect or use your personal information, or your applicable rights.

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