Tables Games Floor Supervisor Full Time (Planet Hollywood LV)

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Caesars Entertainment Corp in Las Vegas seeks an experienced Floor Service Supervisor to oversee the operation of one or more table games on an assigned shift, with emphasis on guest service and game integrity. You will monitor compliance with house rules, conduct coaching, and ensure security of departmental assets.

You will also train staff, promote guest development through Total Rewards, and intervene in disputes while maintaining professional standards and teamwork on busy gaming floors.

Qualifications

• High School graduate; college degree preferable.
• Must be 21+ years old.
• 3–5 years casino experience as Floor Service Supervisor.
• Knowledge of multi-games is a plus.
• Strong customer relations and leadership skills.
• Fluency in reading/writing/speaking English.
• Willing to work any day of the week and any shift.
• Cards Needed: Alcohol NV and Gaming License

Responsibilities

• Supervises the operation of table games and ensures game integrity.
• Verifies fill slips, credit slips, and markers for games in the area.
• Settles disputes arising from guests in the Table Games area and escalates as needed.
• Promotes guest development and creates Total Rewards cards for patrons.
• Maintains awareness of Title 31/BSA/Underage Gaming regulatory requirements.
• Maintains table game inventories and tracks player win/losses.
• Changes cards/dice; opens and closes games.
• Coaches and guides assigned personnel in duties.
• Champions Guest Service Programs and Service Standards.
• Prepares performance reviews for assigned personnel as determined by management.
• Enforces all company policies and procedures.

Skills

Guest service

Leadership

Customer relations

Teamwork

English proficiency

Education

High school diploma

College degree preferred

Job description

Job Description

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

Responsibilities

• Displays a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
• Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
• Assure guest development by interacting with guest
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
• Rates all guest. Promotes and creates Total Reward cards for new and existing patrons
• Knowledge of Title 31/BSA/Underage Gaming regulatory requirements
• Accurately maintains table game inventories and player win/losses
• Changes cards /dice. Opens, and closes games
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management
• Understands and enforces all company policies and procedures
• Inform Casino Manager of potential safety problems
• Maintain Key Security
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements
• Attend all mandatory meetings required by the company/department
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance

Qualifications

• High School graduate or equivalent required. College Degree preferred
• Work Requires a minimum age of 21
• Three - five years’ casino experience required as a Floor Service Supervisor
• Knowledge of multi-games is a plus
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership skills
• Must be able to read, write, speak, and understand English
• Must be willing to work any day of the week and any shift
• Must be able to have a good relationship with co-workers and work as a team
• Must present a well-groomed appearance
• Cards Needed: Alcohol NV and Gaming License

Additional Requirements

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walk and be on foot for extended periods of time
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.