Table Service Assistant - Williamsburg Lodge

Colonial Williamsburg; Williamsburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned hospitality destination as a Table Service Assistant. This role is crucial for ensuring smooth operations in both front and back of house, supporting servers and enhancing guest experiences. You'll engage with guests, assist with food service, and maintain high standards of cleanliness and organization. This position offers a vibrant work environment where your positive attitude and customer service skills will shine. If you're ready to embrace a flexible schedule and contribute to a memorable dining experience, this opportunity is perfect for you!

Qualifications

• 1-2 years of experience in food & beverage or customer service.
• Ability to obtain food handler’s card and TIPS certification.

Responsibilities

• Assist servers by clearing tables and stocking work stations.
• Maintain cleanliness of service stations and assist with dining room setup.
• Perform coffee and water service for guests.

Skills

Customer Service

Food & Beverage Experience

Public Contact Skills

Ability to Work Flexibly

Education

High School Diploma or Equivalent

Job description

The role of Table Service Assistant at the Lodge Restaurants, Traditions and Sweet Tea & Barley, includes duties in all areas of the front of house and back of house. The Table Service Assistant is a vital supportive position that enables the restaurant to function smoothly, allowing service staff to seamlessly provide excellent guest service.

Essential Duties:

• Assist servers as needed by:
• Clearing tables
• Stocking work stations with silverware
• Removing dirty dish trays from restaurant and lounge
• Restocking juice, cream, coffee, ice as needed
• Walking food to guest tables
• Performing water and coffee service
• Folding napkins
• Running food to Lobby Lounge
• Brewing coffee and iced tea as needed
• Refill water pitchers; maintains cabinets, keeping them organized and clean, at server side stations.
• Maintain the buffet line by keeping the food trays replenished.
• Maintain food at the proper temperature.
• Perform set-up of food and utensils for buffet and breakdown at the conclusion of meal.
• Maintain clean service stations, back of house storage areas, walls around coffee and soda dispensing areas, coolers in service stations, organizes storage shelves.
• Take necessary precautions to avoid breakage of glassware and dinnerware.
• Assist with set up of dining room for each meal period; replenishes linen as necessary; resets tables to standard.
• Routinely polish tables, chairs and hi-chairs.
• Assist host with seating guests when needed; maintains daily complimentary coffee station.
• Perform other duties as required.

Requirements:

• Must be flexible to work mornings, evenings, weekends, Sundays, holidays
• 1 - 2 years food & beverage experience or customer service experience
• Applicants must be at least 18 years of age
• Excellent public contact skills to include tact, courtesy and patience.
• Successful candidates must be able to obtain and maintain a current Williamsburg James City County food handler’s card and TIPS certification; applicants with an active card and certification should be prepared to present both during the interview process.
• Physical requirements include but are not limited to:
• Bending, lifting, stooping;
• Carrying trays weighing up to 50 pounds;
• Demonstrated ability to interact effectively with guests, employees and management.
• Ability to understand English is a must.

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.