Table Service Assistant - Williamsburg Lodge (PT)

Colonial Williamsburg; Williamsburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Table Service Assistant to join their vibrant team. This role is essential for ensuring smooth operations in the restaurant, where you'll assist servers and maintain a welcoming environment for guests. Your responsibilities will include clearing tables, stocking supplies, and ensuring food safety standards are met. If you have a passion for customer service and enjoy working in a dynamic setting, this position offers a fantastic opportunity to enhance your skills while contributing to an enjoyable dining experience. Join us in creating memorable moments for our guests!

Qualifications

• 1-2 years of food & beverage or customer service experience required.
• Must obtain and maintain food handler’s card and TIPS certification.

Responsibilities

• Assist servers, clear tables, and maintain clean service stations.
• Ensure food is at the proper temperature and assist with buffet setup.
• Interact positively with guests and maintain a friendly demeanor.

Skills

Customer Service

Public Contact Skills

Food & Beverage Knowledge

Flexibility

Education

Food Handler’s Card

TIPS Certification

Job description

The role of Table Service Assistant at the Lodge Restaurants, Traditions and Sweet Tea & Barley, includes duties in all areas of the front of house and back of house. The Table Service Assistant is a vital supportive position that enables the restaurant to function smoothly, allowing service staff to seamlessly provide excellent guest service.

Essential Duties:

• Assist servers as needed by:
• Clearing tables
• Stocking work stations with silverware
• Removing dirty dish trays from restaurant and lounge
• Restocking juice, cream, coffee, ice as needed
• Walking food to guest tables
• Performing water and coffee service
• Folding napkins
• Running food to Lobby Lounge
• Brewing coffee and iced tea as needed
• Refill water pitchers; maintains cabinets, keeping them organized and clean, at server side stations.
• Maintain the buffet line by keeping the food trays replenished.
• Maintain food at the proper temperature.
• Perform set-up of food and utensils for buffet and breakdown at the conclusion of meal.
• Maintain clean service stations, back of house storage areas, walls around coffee and soda dispensing areas, coolers in service stations, organizes storage shelves.
• Take necessary precautions to avoid breakage of glassware and dinnerware.
• Assist with set up of dining room for each meal period; replenishes linen as necessary; resets tables to standard.
• Routinely polish tables, chairs and hi-chairs.
• Assist host with seating guests when needed; maintains daily complimentary coffee station.
• Perform other duties as required.

Requirements:

• Must be flexible to work mornings, evenings, weekends, Sundays, holidays
• 1 - 2 years food & beverage experience or customer service experience
• Applicants must be at least 18 years of age
• Excellent public contact skills to include tact, courtesy and patience.
• Successful candidates must be able to obtain and maintain a current Williamsburg James City County food handler’s card and TIPS certification; applicants with an active card and certification should be prepared to present both during the interview process.
• Physical requirements include but are not limited to:
• Bending, lifting, stooping;
• Carrying trays weighing up to 50 pounds;
• Demonstrated ability to interact effectively with guests, employees and management.
• Ability to understand English is a must.

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.