Table Games Supervisor

Our Benefits Center; Crystal Bay (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Our Benefits Center in Crystal Bay is seeking a Table Games Supervisor. This role focuses on ensuring positive guest relations within the table games pit, assisting dealers, and providing excellent customer service. Candidates should have 2+ years in a casino environment, knowledge of table games, and exceptional communication skills.

If you're at least 21 years old and registered with the Nevada Gaming Control Board, we invite you to apply for this position offering a dynamic work environment.

Qualifications

• Must be registered with the Nevada Gaming Control Board.
• Must be at least 21+ years of age.
• 2+ years of experience in casino environment and table games department.

Responsibilities

• Ensure positive guest relations within the table games pit.
• Assist dealers and resolve guest concerns.
• Provide quality and efficient customer service through daily interaction.

Skills

Exceptional customer service skills

Knowledge of Blackjack, Craps & Roulette

Strong oral and written communication skills

Problem Solving

Job description

Table Games Supervisor Position Summary

The basic function of a Table Games Supervisor is to ensure positive guest relations within the table games pit, assist dealers, ensure the integrity of guest play, and offer assistance to resolve guest concerns. The Table Games Supervisor is responsible for providing quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, the Table Games Supervisor is responsible for assisting management with documenting observations and providing suggestions in all areas to improve the overall business.Though the Table Games Supervisor’s primary focus is the activity within the Table Games area, the supervisor may assist with casino promotions & player tracking. The Table Games Supervisor is responsible for notifying surveillance and the Casino Shift Manager of any suspicious activity.

Dealer Position Summary

The basic function of a 21 dealer is to provide prompt, courteous and accurate service to the casino guest. The 21 Dealer is responsible for greeting guests, dealing a clean and enjoyable blackjack game, and ensuring guest satisfaction.

Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gaming

• Must be registered with the Nevada Gaming Control Board
• Must be at least 21+ years of age

Experience

• Proven team and leadership experience
• Understanding of the casino environment and table games department - 2+ Years

Skill, Knowledge, and Abilities

• Knowledge of Blackjack, Craps & Roulette
• Exceptional customer service skills
• Able to communicate with the public effectively
• Able to communicate effectively to a variety of audiences
• Must be available to and willing to work all shifts required
• Must adhere to all guidelines and policies established in the Employee Handbook
• Superior judgment, responsible and able to deal well with others
• Problem Solving-must be able to identify and resolve problems in a timely manner
• Must be able to utilize time efficiently and independently
• Must have strong oral and written communication skills
• Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
• Must be able to adapt to change in a positive manner and deal with frequent change, delays, or unexpected deadlines
• Must be dependable, able to follow instruction, and respond well to feedback
• Able to provide and support a vision and direction