Table Games Shift Lead: Drive Guest Experience

Live! Casino Hotel; Greensburg (Westmoreland County); On-site; USD 50,000 - 70,000; Full time

Job summary

A premier entertainment venue in Westmoreland County is seeking a Table Games Assistant Shift Manager to oversee casino shift operations. The role includes supervising staff, ensuring service standards, and maintaining a safe environment for guests. Ideal candidates will have management experience in casino operations with strong communication skills. This position offers the opportunity to work in a dynamic environment, prioritize guest experience, and lead a dedicated team to success.

Qualifications

• Proficient with all Microsoft software products.
• Knowledge of table games operations and gaming regulations.
• Ability to maintain confidentiality regarding financial data.

Responsibilities

• Oversee shift operations of the casino in absence of department heads.
• Supervise Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
• Ensure excellent customer service and employee relations.

Skills

Management abilities

Oral and written communication skills

Public relations and customer service skills

Ability to analyze and interpret departmental needs

Good problem-solving skills

Education

Four-year degree in a related field

Five to seven years of experience in casino operations

Tools

Microsoft software products

Job description

A premier entertainment venue in Westmoreland County is seeking a Table Games Assistant Shift Manager to oversee casino shift operations. The role includes supervising staff, ensuring service standards, and maintaining a safe environment for guests. Ideal candidates will have management experience in casino operations with strong communication skills. This position offers the opportunity to work in a dynamic environment, prioritize guest experience, and lead a dedicated team to success.