Table Games Pit Manager - Greensburg

Live! Casino Hotel; Greensburg (Westmoreland County); On-site; USD 65,000 - 90,000; Full time

Job summary

Live! Casino Hotel Greensburg is seeking a Casino Pit Manager to oversee the smooth operation of casino table games. You will supervise pit staff, analyze play for irregularities, and ensure procedures are followed to protect guests and the business.

The role requires strong leadership, confidentiality, and excellent customer service. A four-year degree and 5–7 years of industry experience are expected, with the ability to obtain the state gaming license.

Qualifications

• Five to seven years of experience as a dealer, floor person, or supervisor with a four-year degree or equivalent work experience.
• Must be able to acquire and maintain the State Gaming License.

Responsibilities

• Oversee the smooth operation of the casino table games under the Casino Shift Manager.
• Supervise and evaluate Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
• Advise other departments to ensure success of table games and company-wide goals.
• Supervise pit operations, ensure correct procedures, and manage staff in the pit area.
• Monitor player activity, markers, ratings, and rundowns for the entire pit.
• Analyze customer play for cheating, scams, or unusual variations of play.
• Maintain base data in the tracking system and review staffing levels.
• Delegate authority and assign responsibilities across the pit.
• Develop staff through interviews, hires, evaluations, and disciplinary actions.

Skills

Confidentiality

Leadership

Staff development

Communication skills

Customer service

Problem solving

Time management

Microsoft Office

Inventory & data tracking

Fraud detection awareness

Education

Four-year degree in related field

Tools

Microsoft Office

Job description

Overview

Why We Need Your Talents:

The Casino Pit Manager is accountable and responsible for overseeing the smooth operation of the casino table games.

Responsibilities

Where You'll Mak an Impact:

• Responsible to the Casino Shift Manager for successful performance of assigned duties.
• Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company overall.
• Responsible for supervising, floor management of dealers, and other subordinates in the pit area and ensuring correct procedures are followed on table games.
• Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
• Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play.
• Monitors rated players for input into data base tracking system.
• Review staffing levels to maintain operational effectiveness.
• Delegate authority and assign responsibilities.
• Development of staff, interviews, hires, evaluations, and disciplinary actions.
• Review departmental financial data.
• Review table game activities and promotional status with the Table Games Shift Manager.
• Meet with departmental directors and managers as necessary.
• Provide excellent customer service.
• Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
• Other duties as assigned.

Skills to Help You Succeed:

• Methods of Accountability:
• Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Through various oral and written reports.
• Through achievement of performance goals.
• Standards of Performance:
• Management abilities demonstrated in managing the table games operations.
• Maintain interpersonal working relationship among all personnel.
• Oral and written communication skills.
• Public relations and customer service skills.
• Willingness to assume responsibility relative to the performance of the table games.
• Obtainment of departmental budget and goals.
• Effective managing of the staff.
• Accuracy in completing assigned duties, paperwork, and reports.
• Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of specified games and gaming regulations.
• Ability to add monies and chips.
• Knowledge of theft techniques.
• Good public relations/guest service skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to accurately complete paperwork and forms.
• Complete, perform and understand basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
• Complete knowledge of all facilities available to guests on property.
• Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
• Ability to maintain mental concentration for significant periods of time.

Qualifications

Must-Haves:

• Five (5) to seven (7) years of experience as a dealer, floor person, and or supervisor with a Four (4) year degree in a related field or equivalent work experience.
• Must be able to acquire and maintain the State Gaming License required for the position.

Physical Requirements

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members' schedules when handling matters scheduling, team member relations and staffing.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.