Table Games Assistant Shift Manager - Greensburg

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; USD 50,000 - 70,000; Full time

Job summary

A large entertainment venue in Westmoreland County seeks a Table Games Assistant Shift Manager to oversee the casino operations and manage staff during shifts. Ideal candidates will have 5-7 years of experience in casino operations and the ability to ensure a safe and enjoyable guest experience. Responsibilities include supervising departments, managing the departmental budget, and addressing gaming regulations. The role requires strong interpersonal skills and proficiency in Microsoft software.

Qualifications

• 5 to 7 years of experience in casino operations and management.
• Must comply with all state gaming regulations and possibly obtain a license.
• Ability to analyze departmental needs and perform under time pressure.

Responsibilities

• Oversee shift operations of the casino and all departments.
• Ensure core service standards: cleanliness, safety, and guest experience.
• Supervise Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
• Manage departmental budget and staff performance.

Skills

Proficient with Microsoft software products

Public relations and customer service skills

Interpersonal working relationship

Ability to solve complex problems

Knowledge of table games operations

Education

4-year degree in a related field or equivalent experience

Job description

Overview

Function (Scope and Main Purpose of Job) The Table Games Assistant Shift Manager reports to the Table Games Shift Manager and oversees the shift operations of the casino and all departments in the absence of or in concurrence with department heads.

Responsibilities

• Core Service Standards: CLEAN, SAFE, FAST, FRIENDLY, FUN — Must ensure the property looks impeccable and maintain a neat personal appearance; create a safe, welcoming guest experience; provide fast, accurate service; greet guests warmly and use HEAR T steps to ease guest concerns; foster a collaborative, enjoyable workplace and guest experience.
• Responsible to the Table Games Shift Manager for successful performance of assigned duties.
• Supervision and performance of the Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
• Assist and advise other departments and company personnel as necessary to assure the success of the table games and the company in general.
• Oversee daily operations of the table games in the absence of the Table Games Shift Manager.
• Analyze customer play for cheating, scams, counters, and unusual or suspicious variations of play. Monitor rated players for input into the database tracking system.
• Review staffing levels, delegate authority, and assign responsibilities.
• Development of staff, interviews, hires, evaluations, and disciplinary actions.
• Management abilities demonstrated in managing the table games operations; maintain interpersonal working relationships among all personnel.
• Oral and written communication skills; public relations and customer service skills.
• Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general.
• Successful management of departmental budget and goals; effective managing/training of the staff; accuracy in completing assigned duties, paperwork, and reports.
• Review and manage departmental financial data; review table game activities and promotional status with Table Games Shift Manager.
• Monitor and adjust performance to local competition; meet with departmental directors, managers, and supervisors as necessary.
• Provide excellent customer service and employee relations; ensure the safety and security of guests and employees, and manage processes to effectively control and reduce loss time injuries.
• Other duties as assigned.

Qualifications

Mental Requirements (skills, knowledge, and abilities)

• Must be proficient with all Microsoft software products.
• Methods of accountability:
  • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
  • Through various oral and written reports.
  • Through achievement of performance goals.
• Standards of Performance:
  • Management abilities demonstrated in managing the table games operations.
  • Maintain interpersonal working relationship among all personnel.
  • Oral and written communication skills.
  • Public relations and customer service skills.
  • Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general.
  • Successful management of departmental budget and goals.
  • Effective managing/training of the staff.
  • Accuracy in completing assigned duties, paperwork, and reports.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledge of table games operations, gaming regulations and beverage control regulations.
• Knowledge of theft techniques.
• Good public relations and guest services skills.
• Ability to perform assigned duties under frequent time pressures.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties under frequent time pressure, in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner, including required documents and forms.
• Complete, perform and understand basic mathematical functions.
• Knowledge of company policies and procedures and IRS Bank Secrecy Act and internal controls.
• Complete knowledge of all facilities available to guests on property.
• Ability to always maintain a pleasant, friendly and welcoming attitude, with the use of facial expressions.
• Knowledge of all special events and promotional activities.
• Ability to work in a high energy casino environment exposed to bright lights, noise, and smoking.

Educational Requirements

• Five (5) to seven (7) years of experience in casino operations and management of a large staff with a four (4) year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 25%
• Walking 60%
• Standing 15%
• Keyboarding 25%
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.