Table Games - Pit Clerk

Caesars Entertainment; California (MO); On-site; USD 32,000 - 56,000; Full time

Job summary

Caesars Entertainment is seeking a friendly pit clerk to greet guests, promote the Total Rewards program, and support dealers and supervisors to create a great guest experience. You will handle marker transfers and prepare paperwork.

A high school diploma or equivalent and fluent English are required, with prior pit clerk or guest-contact experience preferred. The role requires initiative, integrity, teamwork, and the ability to work with minimal supervision.

Qualifications

• High school or equivalent preferred
• Pit clerking/guest contact experience preferred
• Pass pre-employment Math test with score of 80% or better
• Fluent in English
• Excellent telephone/interpersonal communication skills
• Motivation and ability to use successful interactive skills
• Must be a team player
• Must be a self-starter with ability to work with little supervision
• Uphold integrity in regulated environments
• Be a role model to other Team Members and present Caesars Entertainment in a positive light

Responsibilities

• Greet new players and assist with guest needs
• Facilitates Total Rewards sign-ups and ensures tracking cards are delivered
• Invoke Service Recovery Initiative as appropriate
• Assist co-workers toward common goals related to great guest service
• Handle marker transfers and prepare necessary paperwork
• Input and verify player tracking information in the system
• Ensure accuracy of guest accounts and Total Rewards cards
• Coordinate with Cashier Department for credit approvals and limits
• Provide materials and setup for table games as needed
• Maintain discretion with sensitive information

Skills

Guest service

Communication

English proficiency

Team player

Education

High school diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

To share the team’s commitment to greet every guest, market the Total Rewards program, promote Caesars Entertainment Inc. products and services, and to provide quality support of dealer and supervisor efforts to create service which creates a great guest entertainment experience.

How You Will Create the Extraordinary

Greeting new players as they arrive and accommodating any obvious needs.

Facilitates new Total Rewards sign-ups and ensure tracking cards are printed and delivered to the appropriate supervisor(s).

Invokes our Service Recovery Initiative as appropriate.

Helps and assists co-workers toward common goals related to great guest service.

Prints markers to allow guests with a credit line or front money to obtain chips for gaming purposes and to redeem markers; also assists with Global Cash transactions.

Provides and prepares Reg. 6A paperwork or rating slips, documenting player gaming activities.This includes, but is not limited to CTRs, MTLs, W2Gs, aggregate W2Gs, dockets and markers.

Initiates, prepares and takes marker transfers to Main Cashier.

Prepares and completes paperwork for marker redemption to document credit/cash transactions.

Inputs manual player tracking information into the computer system to insure that all information is accurate, and stored for future analysis and referral.

Verifies computer information with written documentation to insure accuracy.Checks guest accounts to ensure information is updated and accurate.Obtains new or restores lost Total Rewards cards from the Total Rewards Center.

Contacts the Cashier Department under the direction of a supervisor or casino manager to activate credit or credit extended beyond established limits.Ensures proper approval is given and proper procedures and documentation is followed.

Requests and administer fills, credits and emergency dumps as appropriate. Performs general maintenance of table games, changes decks, and insures gaming equipment is in proper working order.

Provides instructions for and sells the table games product as appropriate.

Handle reservations and/or other arrangements requested by guest or supervisor.

Accesses CMS to view special messages or any other pertinent information. Maintains discretion due to the sensitive nature of certain information.

Provides assistance with manual tracking when directed (i.e., cash, chips, average bet, time played, etc.)

Ensures that the table games’ areas are properly supplied with necessary materials (including playing cards, dice, etc.)

Assists with co-supervising an assigned pit area, only under the direct guidance of a supervisor.

Demonstrates a pleasant and enthusiastic demeanor at all times.

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products.Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

What You Will Need

High school or equivalent preferred

Previous pit clerking position, or guest contact experience preferred

Must pass pre-employment Math test with score of 80% or better - 20 problem minimum

Literate and fluent in English

Excellent telephone/interpersonal communication skills.

Motivation and ability to use successful interactive skills.

Must be a team player.

Must be a self-starter, with ability to work with little supervision.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Visual and auditory range must include immediate environment.

Standing throughout shift - 6 hours or greater

Lift and carry up to 30lbs.

Push/pull up to 50lbs.

Walking throughout shift

Mobility to move about the property

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products.Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.