Table Games Floor Supervisor & Guest Service Lead

SMGHA Nevada, LLC; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Palms Casino Resort is seeking a Floor Supervisor Table Games to directly supervise table game operations and personnel while delivering outstanding guest service. The role requires ensuring compliance with regulations, promoting teamwork, and maintaining high standards of professionalism.

The supervisor will manage game flow, open/close designated games, and handle administrative tasks to support efficient operations. Strong communication and ethical conduct are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of casino operations experience.
• Must obtain and maintain an Alcohol Awareness/TAM Card.
• Must obtain and maintain a Nevada Gaming License.

Responsibilities

• Supervises the operation and conduct of designated table games and staff.
• Oversees opening/closing of table games and administrative duties.
• Maintains professional presence and engages guests during shifts.
• Promotes teamwork, recognition, and employee satisfaction.
• Communicates information in a timely and responsible manner.
• Observes and rates players per policy.

Skills

Customer service

Communication

Team leadership

Ethics/compliance

Arithmetic

Education

High school diploma

Tools

Excel

Word

Access

PowerPoint

Outlook

Job description

Palms Casino Resort is seeking a Floor Supervisor Table Games to directly supervise table game operations and personnel while delivering outstanding guest service. The role requires ensuring compliance with regulations, promoting teamwork, and maintaining high standards of professionalism.

The supervisor will manage game flow, open/close designated games, and handle administrative tasks to support efficient operations. Strong communication and ethical conduct are essential.