Table Games Floor Lead: Guest Service & Compliance

Table Mountain Casino Inc.; California; Ibrido; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Table Mountain Casino Inc. seeks a Table Games Supervisor to oversee dealers and ensure compliance with laws, regulations and internal policies. You will lead onboarding, training and performance reviews while maintaining high standards of guest service.

In this role you will monitor game operations, enforce procedures, and coordinate with Pit Managers to resolve issues quickly and professionally.

Competenze

• High School Diploma or GED required.
• Two years of related gaming experience including six months in a lead/supervisory capacity.
• Demonstrated knowledge of casino table games or training/certification required.
• Excellent interpersonal communication, guest service, attention to detail and problem solving skills required.
• Pre-employment drug/alcohol screen, background check, obtain and maintain gaming license.

Mansioni

• Oversees table games dealers and counsels staff to improve effectiveness.
• Observes integrity of all table games activity and mediates problems for guests and employees.
• Adheres to policies when opening or closing games.
• Implements and participates in staff development and training programs.
• Reviews employees to increase skill level and assists in training and development of newly hired staff.
• Safeguards casino assets and ensures adherence to gaming policies and procedures.

Conoscenze

Table games operations

Basic math

Staff supervision

Communication

Problem solving

Confidentiality

Formazione

High School Diploma or GED

Strumenti

Word

Excel

Access

PowerPoint

Descrizione del lavoro

Table Mountain Casino Inc. seeks a Table Games Supervisor to oversee dealers and ensure compliance with laws, regulations and internal policies. You will lead onboarding, training and performance reviews while maintaining high standards of guest service.

In this role you will monitor game operations, enforce procedures, and coordinate with Pit Managers to resolve issues quickly and professionally.