Table Games Floor Supervisor — Guest-First Leader

Desert Diamond Casino Tucson; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Desert Diamond Casino Tucson is seeking an experienced Table Games Floor Supervisor to monitor Roulette, Blackjack and Baccarat operations under TOGE guidelines. You will lead dealers, uphold internal controls, and ensure a fun, secure guest experience across shifts.

The role emphasizes professional appearance, strong English communication, and proactive supervision to maintain game integrity and guest satisfaction. Evening and weekend work may be required.

Qualifications

• High school diploma or GED required; two (2) years of dealing experience with Roulette, Blackjack, and Baccarat.
• Two (2) years’ experience as Table Games Floor Supervisor or Dual Rate Floor Supervisor overseeing Craps, Blackjack, Roulette, and Baccarat.
• Must be 18 years of age or older; no felony, theft, or stealing convictions; able to pass pre-employment drug/alcohol screen and background check, and obtain gaming license.

Responsibilities

• Practices outstanding guest service, promoting teamwork and a fun, friendly atmosphere.
• Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls.
• Anticipates guests' needs and strives to provide memorable service experiences.
• Presents a polished, professional image with complete uniform, grooming and hygiene.
• Maintains knowledge of TOGE games and services across properties.
• Manages table inventories and monitors dealer quality and efficiency.
• Relays daily business information to the Table Games Floor Supervisor when leaving a section.
• Coaches dealers to increase skill level and ensure game integrity and pace.
• Maintains confidentiality of guest play and safeguards enterprise assets.

Education

High school diploma or GED

Job description

Desert Diamond Casino Tucson is seeking an experienced Table Games Floor Supervisor to monitor Roulette, Blackjack and Baccarat operations under TOGE guidelines. You will lead dealers, uphold internal controls, and ensure a fun, secure guest experience across shifts.

The role emphasizes professional appearance, strong English communication, and proactive supervision to maintain game integrity and guest satisfaction. Evening and weekend work may be required.