Table Games Floor Supervisor - FT

Seminole Hard Rock; Florida; Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Annual bonus

Résumé du poste

Seminole Hard Rock Hotel & Casino Hollywood is seeking a skilled table games supervisor to monitor pit areas and ensure top-tier guest service. The role emphasizes game integrity, safety, and adherence to policies within a fast-paced casino environment.

Two years in a dual-rated management position is preferred, with knowledge of primary and many secondary casino games. The position supports the Seminole Gaming culture and requires strong leadership and guest relations abilities.

Qualifications

• Five years table games experience required.
• Two years in a Dual-Rated management level capacity or above preferred.
• Must be knowledgeable in all primary casino games and most secondary games.

Responsabilités

• Offer highest level of customer service to guests and ensure guest enjoyment.
• Supervise one or more games areas and maintain game integrity.
• Maintain a safe, professional, and productive work environment.
• Support Seminole Gaming's culture and team philosophy across the property.
• Model professionalism and promote positive public relations with guests.

Connaissances

Table games expertise

Leadership

Customer service

Policy knowledge

Description du poste

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.

Essential Job Functions:

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Qualifications:

Five years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native