Table Games Floor Supervisor - Day Shift - On Call

SMGHA Nevada, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

SMGHA Nevada, LLC seeks an experienced Table Games Supervisor to oversee designated table games operations, manage dealers, ensure compliance with policies and regulations, and partner with management to deliver exceptional guest service.

Requirements include 6 years in casino operations with supervisory experience, an occupational license/gaming card, and strong leadership. A bilingual ability is preferred, and you will foster teamwork in a fast-paced hospitality setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
• Obtain/Maintain Occupational License/Gaming Card.
• Two years of supervisory experience.
• Bilingual abilities.

Responsibilities

• Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
• Manages performance of dealers to ensure each game is dealt to the customer with proficiency and that superior customer service is provided.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Communicates all pertinent information in a timely and responsible manner.
• Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position.
• Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected

Skills

Guest service excellence

Team leadership

Regulatory compliance

Staff development

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

PowerPoint

Outlook

Job description

Core Job Responsibilities

• Ensure that all activities by self and personnel reflects the policies, practices, procedures, and regulations of the department and SMGHA as well as federal, state, and local laws and ordinances.
• Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
• Supervises assigned staff to include hiring recommendations that encompass SMGHA diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling.
• Manages performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Communicates all pertinent information in a timely and responsible manner.
• Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
• Monitors guest flow and notifies management when adjustments to open table games are needed.
• Observes, evaluates, and rates players objectively and accurately in accordance with department policy.
• Maintains proper bankroll levels to accommodate existing or anticipated play.
• Verifies the accuracy of all documents signed and ensures that all procedures are adhered to.
• Maintains a clean and friendly environment and promotes and maintains the highest level of customer service to all guests while staying alert to their needs and responds effectively to guest inquiries.
• Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner.
• Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected

Qualifications

• REQUIRED: High school diploma or equivalent.
• Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
• Obtain/Maintain Occupational License/Gaming Card.
• PREFERRED: Two years of supervisory experience Bilingual abilities.

Knowledge, Skills, and Abilities

• KNOWLEDGE, SKILLS, and ABILITIES ability to provide excellent service to guests and ensure their complete satisfaction.
• The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability to define, diagnose, and resolve problems.
• : The ability to train, coach, and develop employees.
• The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.
• The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures.
• This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
• The ability to work productively and effectively when faced with stressful work situations and time pressures.
• The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly.
• The ability to distinguish winning/losing combinations and settle wagers accordingly.
• The ability to use Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs proficiently.

Physical Demands

• May work a flexible schedule including extended hours, weekends, and holidays.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
• Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer

SMGHA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first. Join our team and be part of something special!