TABLE GAMES FLOOR SUPERVISOR ($1000 Sign On Bonus!) - Table Games

Sycuan Casino Resort; El Cajon (CA); On-site; USD 30,000 - 48,000; Full time

Job summary

Sycuan is seeking a Table Games Floor Supervisor to lead dealers, ensure table integrity, and elevate guest experiences on the casino floor.

The role requires overseeing dealers, enforcing procedures, and maintaining professionalism in a fast-paced environment with a strong emphasis on accuracy and customer service.

Qualifications

• High School Diploma or GED.
• 2 years of dealing experience.
• Experience dealing craps or roulette.

Responsibilities

• Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players.
• Facilitates the accurate collection of revenue by ensuring dealers observe proper procedures and initiating corrective action as needed.
• Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager, and resolving guest disputes.
• Supervises dealers by guiding dealing procedures, documenting training and counseling, and supporting disciplinary actions or commendations as needed.
• Prepares forms and documents to ensure departmental processes are initiated and completed.

Skills

Guest relations

Communication

Mathematical calculations

Leadership

Documentation

MS Word / Outlook

Shift flexibility

Problem solving

Education

High School Diploma or GED

Tools

Table games procedures

Dealing procedures

Job description

Join Our Team as a Table Games Floor Supervisor!

Step into the heart of the action and be a key leader on our casino floor! As a Table Games Floor Supervisor, you'll bring the thrill of gaming to life by guiding our dealers, elevating the guest experience, and ensuring every table runs with precision and integrity. If you thrive in fast-paced environments, love connecting with people, and know your way around the tables, this is your chance to shine.

Job Purpose:

Supervises dealers in an assigned table section

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Promotes guest relationsby greeting players in a friendly and courteous manner and learning and using the names of regular players. -25%
2. Facilitates the accurate collection of revenueby ensuring dealers are observing proper procedures and initiating corrective action as needed. -25%
3. Protects game integrityby scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. -25%
4. Supervises Dealersby offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed. -15%
5. Ensures departmental processes are initiated and/or completedby preparing forms and documents as required. -10%

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 2 years of dealing experience
• Experience dealing craps or roulette

Desirable:

• Table games floor manager experience and/or training
• Experience scheduling dealers and dealer rotations
• Tribal gaming experience

Skills and Knowledge:

Essential:

• Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
• Ability to communicate effectively with players and team members
• Ability to understand and follow verbal directives and written directions
• Ability to provide guidance to table game team members
• Ability to maintain professionalism and composure
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to stand or walk for up to six hours at a time
• Ability to work in a smoking environment
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to work any shift
• Ability to work overtime
• Working knowledge of MS Word and Outlook

Desirable:

• Basic understanding of rules and procedures applicable to pai-gow and/or poker games
• Ability to rate guest playing skills
• Ability to card count
• Advanced computer skills
• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None