Floor Supervisor, Table Games

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Supervisor, Floor Table Games to oversee table game operations and ensure adherence to policies. You will monitor games, assist with dealer rotations, and provide prompt guest service in a fast-paced environment.

Responsibilities include managing chip inventory, Title 31 paperwork, and coordinating opening/closing of games while maintaining high standards of integrity and customer experience.

Qualifications

• High school diploma or GED required.
• Minimum one year of Gaming experience related to Table Games with knowledge of all major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program required.

Responsibilities

• Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Verifies and awards jackpots and other promotional winners.
• Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests.
• Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various work-related forms including Title 31, and multiple transaction logs.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Table Games supervision

Guest service

Staff coaching

Deal integrity

Education

High school diploma or GED

Job description

Under the direction of the Manager, Pit the Supervisor, Floor Table Games is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Supervisor, Floor Table Games may conduct a variety of casino games along with providing prompt and courteous service to all gaming patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks.
• Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints.
• Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various work-related forms including Title 31, and multiple transaction logs. Coordinates and schedules the opening and closing of all games.
• Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High school diploma or GED required.
• Minimum one (1) year of Gaming experience related to Table Games with knowledge of all major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must have the ability to make gambling-related decisions and deal with a variety of variables in situations where conflicting information exists.
• Good motivator of people.
• Good communication and people skills.
• Ability to work under pressure and deal with difficult customers.
• Must be versatile and able to focus on more than one thing at a time.
• Ability to handle stressful situations in a calm and composed manner.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!