Table Games Floor Supervisor

Fifth Street Gaming; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Downtown Grand is seeking a Table Games Supervisor to oversee the operations of assigned table games and supervise dealers at their tables in Las Vegas, NV. The role ensures compliance, internal controls, and accurate player ratings, while coordinating with other departments as needed.

The ideal candidate has at least 2 years of table games experience, knowledge of craps/roulette/blackjack, strong guest service, and English communication skills. Evening/weekend shifts required.

Qualifications

• 2 years table games experience required.
• Thorough knowledge of at least three table games: craps, roulette, blackjack.
• Minimum age 21.
• Excellence in guest services.
• Basic computer knowledge.
• Able to communicate effectively in English, both written and oral.

Responsibilities

• Supervise the operations of assigned table games.
• Supervise dealers at assigned tables.
• Ensure compliance, internal controls and player ratings are accurate and up to date.
• Monitor issuance of comps.
• Perform other job related duties as assigned.

Skills

Table games experience

Multiple game knowledge

Guest services

English communication

Computer basics

Job description

Responsible for supervising dealer’s in assigned section. Works with and accepts general guidance and direction from the Casino Shift Manager, and/or the Director of Casino Operations.

• Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.


• Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.


• Maintain a thorough understanding of all Dealer and Table Games Supervisor SOPs.


• Maintain a detailed knowledge of upcoming casino events.


• Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.


• Greet and interact with guests in a professional, welcoming and attentive manner.


• Ensure all laws, regulations, MICS and company/departmental policies are followed in assigned section.


• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.


• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.


• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).


• Rate players accurately including time played, average bet and win/loss.


• Track table inventory; ensure chips are accounted for.


• Continually communicate pertinent gaming and employee information to the Casino Shift Manager.


• Issue / Redeem markers to credit customers per MICS and SOPs.


• Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.


• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.


• Accurate and efficient completion of day to day reports and special projects that may be assigned.


• Work varied shifts, including weekends and holidays.


• Perform other reasonable duties and responsibilities as requested.


• Maintain equipment in assigned section; ensure that all items are in proper working order.


• Other duties as assigned.

POSITION RESPONSIBILITIES/DUTIES

• Supervise the operations of assigned table games


• Supervise dealers at assigned tables


• Ensure compliance, internal controls and player ratings are accurate and up to date.


• Monitor issuance of comps.


• Perform other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

Table Game Dealers

EDUCATION AND/OR EXPERIENCE

Required

• 2 years table games experience required.


• Thorough knowledge of at least three of the following table games: Craps, Roulette, and Blackjack.


• Minimum age requirement is 21.


• Excellence guest services


• Basic knowledge of a computer


• Must be able to communicate effectively in English, in both written and oral forms

Preferred

• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS

• Alcohol Awareness Card

KNOWLEDGE/SKILLS/ABILITIES

• Able to multi-task and detail oriented.


• Interpersonal skills to effectively communicate with all business contacts.


• Ability to effectively communicate in English, in both oral and written forms.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.