Table Games Floor Supervisor

Treasure Chest Casino; Kenner (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Treasure Chest Casino in Kenner, LA seeks a Floor Supervisor to oversee table games and staff, ensuring safety and compliance with regulations while delivering exceptional guest service.

You will coach dealers, monitor game integrity, and handle payoffs and credit access. The role requires strong leadership, regulatory knowledge, and excellent communication skills to maintain a positive casino image.

Qualifications

• Must be 21 years of age.
• Two years of experience as a floor supervisor.
• Knowledge of applicable gaming regulations and company policies.
• Thorough knowledge of a minimum of two games.
• Excellent communication and customer service skills.
• Must be able to obtain/maintain necessary certifications and/or licenses.

Responsibilities

• Oversee table games and employees to ensure safety, integrity, security, and adherence to policies and regulations.
• Supervise, coach, and support dealers.
• Maintain superior customer service by cultivating the established player base and enhancing the company image whenever possible.
• Stand and circulate throughout the assigned area.
• Possess thorough knowledge of games supervised.
• Calculate all payoffs.
• Monitor compliance with gaming regulations and policies.
• Operate computer to access credit line and issue credit.
• Direct and supervise dealers in the assigned area.
• Evaluate team members' performance on a yearly basis.
• Inspect new equipment before play and monitor card/dice changes.
• Resolve customer complaints or refer to shift manager when appropriate.

Skills

Communication

Customer service

Regulatory knowledge

Game knowledge

Leadership/ supervision

Job description

Responsibilities

Oversee table games and employees to ensure safety, integrity, security, company and regulatory policies/procedures are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating, and improving the established player base working toward a positive company image whenever possible.

Job Functions

• Stand and circulate throughout the assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in the assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to shift manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a floor supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability or any other federal, state, or local protected class.